Customer Insights Analyst

7 months ago


Montréal, Canada Nestle Operational Services Worldwide SA Full time

**À propos de nous**

Nestlé Nespresso SA est le pionnier et la référence en matière de café portionné de haute qualité. L’entreprise collabore avec plus de 120 000 fermiers répartis dans 15 pays grâce au Programme AAA pour une qualité durable afin d’intégrer des pratiques durables dans les fermes et leurs environs. Lancé en 2003 en collaboration avec l’ONG Rainforest Alliance, le programme permet d’améliorer le rendement et la qualité des récoltes, garantissant un approvisionnement durable en café de haute qualité et améliorant les conditions de vie des fermiers et de leur communauté.

En 2022, Nespresso a obtenu la certification B Corp rejoignant un mouvement international de 4 900 entreprises avec une raison d’être sociétale, qui répondent aux normes élevées de B Corp en termes de responsabilité sociale, environnementale et de transparence.

**Position Snapshot**
**Business areas: Nespresso**
**Job title: Customer Insights Analyst**
**Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid**

**What to Expect**:
**A day in the life of**:

- You will work day to day directly with the marketing B2B and Boutique team while having frequent collaborations with other analysts and leads within the Growth, Insights and Analytics team who support businesses.
- Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research and campaign results. Extrapolate and interpret appropriate information to deliver value add recommendation.
- Consult on experimentation approaches and translate results into actionable takeaways to help drive boutique and B2B growth.
- Lead the reporting & presentations that are engaging, client-friendly, and insightful while incorporating best practices in data visualization and story-telling, on an adhoc/monthly/quarterly/yearly basis
- Extract, review and prepare data for analysis & reporting using SQL.
- Provide operational support to the marketing activations including business cases, targeting & reporting.

**Role Requirements**:

- Undergraduate degree, preferably in business administration, statistics or related disciplines, with a sound understanding of data analytics
- 5+ years related work experience in an analytical role ideally in Retail
- Experience with measuring campaign effectiveness.
- Expert in data manipulation and analysis using SQL
- Have previously built compelling visualizations to convey key insights using Power BI
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.

**Preferred Skills**:

- Experience with of Adobe Experience Plateform as an asset
- Proven strategic, analytic and communication (both written and oral) skills
- Strong communication skills, adept at data-driven storytelling

We have a supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression - this really could be a move towards the exciting opportunity to drive strategy and build a marketing career with the leader in marketing analytics

**What you need to know**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

LI-Hybrid

**Ce que vous devez savoir**

Si vous êtes sélectionné(e) pour participer au processus de recrutement, veuillez informer les Ressources humaines de tout aménagement dont vous pourriez avoir besoin. Nestlé travaillera avec vous afin de s'assurer que vous êtes en mesure de participer pleinement au processus.



  • Montréal, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business areas: Nespresso** **Job title: Customer Insights Analyst** **Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid** **What to Expect**: **A day in the life of**: - You will work day to day directly with the marketing B2B and Boutique team while having frequent collaborations...


  • Montréal, Canada Ardene Full time

    **Description**: WHO YOU ARE: Reporting to the Loyalty & CRM Director, the Loyalty & Customer Insights Analyst will be responsible for the extraction, manipulation & interpretation of customer data from our data warehouse as well as various systems (Oracle database, SQL Server, Salesforce Marketing Cloud, Loyalty platform, Google Analytics). They will be...


  • Montréal, QC, Canada Lundbeck Full time

    **Your Position**: Business Insights (BI) is a key support function for the Lundbeck Canada Leadership Team (LCLT) and both the Psychiatry and Neurology Business Units. The BI team (1) delivers accurate forecasts, (2) provides data driven insights to solve business challenges for commercial teams and (3) contributes to customer-centric commercial plans,...


  • Montréal, Canada Groom & Associes Full time

    **IMPORTANT** - THIS IS NOT A 100% REMOTE POSITION. IT IS A HYBRID WORK MODEL. **JOB TYPE**: Permanent full-time **INDUSTRY**: Pharmaceutical **LOCATION**: Montreal, QC **WEST ISLAND** **IMPORTANT | WORK MODEL**: Hybrid work model - 3 days in the office, 2 days remote and flex hours **BUSINESS TRAVEL REQUIREMENTS**: 10% business travel is...


  • Montréal, Canada Mistplay Full time

    Since 2015, Mistplay has established itself as one of the new-age leaders in mobile advertising. We’re known best for creating the #1 Loyalty Program for mobile gamers with over 16 million users and counting. Our passion to innovate drives our growth across the industry with the constant development of new powerful ad tech tools, apps, and the recent...


  • Montréal, Canada World Vision Canada Full time

    Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child. You will experience Christian faith in action helping to make real and...


  • Montréal, Canada Ubisoft Full time

    **Company Description** Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...

  • Market Insight Analyst

    7 months ago


    Montréal, Canada Rose LifeScience Inc Full time

    **We’re looking for great people.** Specifically, we’re looking for _you_ to reimagine cannabis with _us_. We love where we work, we believe in each other, and we learn new things every day. We’ve been doing it since 2016 and have now become a leading cannabis company in Canada. And we’re just getting started. Sound like a good fit? **Role...


  • Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • Customer Insights Lead

    7 months ago


    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    **Company Description** Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...


  • Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...


  • Montréal, Canada Plusgrade Full time

    Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...

  • Customer Experience

    7 months ago


    Montréal, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Montréal, Canada Elsevier Full time

    Data Analyst Do you enjoy working with data, identifying trends, visualizing data and providing insights for customers? Do you have a level of comfort with accessing and presenting data? About our Team Our team is responsible for both commercial projects and strategic collaborations in the area of research evaluation. We deliver bespoke solutions to the...

  • Ecommerce Data

    7 months ago


    Montréal, Canada Nestle Operational Services Worldwide SA Full time

    **A little bit about us** Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest...

  • Audience Growth

    7 months ago


    Montréal, Canada Cirque du Soleil Full time

    **Audience Growth & Insights Specialist** - Full-Time Position_ We have a place for individuals with a distinct penchant for ensuring the smooth operation of our shows and events, for conceiving remarkable products, for putting their ingenuity at the service of their team, and for contributing to the enhancement of their expertise and the development of...


  • Montréal, Canada Cirque du Soleil Full time

    **Manager, Audience Growth & Insights Strategy** - Permanent position_ We have a place for individuals with a distinct penchant for ensuring the smooth operation of our shows and events, for conceiving remarkable products, for putting their ingenuity at the service of their team, and for contributing to the enhancement of their expertise and the development...

  • Insights Consultant

    4 weeks ago


    Montréal, Canada Cision Full time

    At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we...


  • Montréal, Canada Zendesk Full time

    Job Description **Analyst, Enterprise Analytics** **Who we’re looking for**: The Enterprise Analytics team is looking for an analyst to help design, build, and deliver data solutions and insights across all parts of the Zendesk enterprise. Enterprise Insights is an ‘end-to-end’ analytics team, meaning that we often start with raw data, build into...

  • Business Analyst

    2 weeks ago


    Montréal, Canada FlightHub Full time

    UNCAGE YOUR** **AMBITION **as a** - Business Analyst* We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may...