Student Services Assistant
6 months ago
**Work Arrangements**What Douglas Offers**
DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.
**The Role**
- The Student Services Assistant provides professional and confidential service, cross-departmental referrals, and information to current and prospective (domestic and international) students, faculty, parents/supporters, external partners and general public across Student Affairs and Services areas of responsibility, including but not limited to, Accessibility Services, Counselling, Indigenous Student Services, Student Support Navigator, Student Life, Student Services, and Student Conduct.
- The Student Services Assistant provides administrative support for faculty and staff in Student Services, Accessibility Services, Counselling, Indigenous Student Services, Student Conduct, Student Support Navigator, and Student Life. The Student Services Assistant provides immediate response to urgent student situations, acting as a liaison between the student in crisis, Counsellor, SAS administrators, Douglas College security and emergency personnel.**Responsibilities**
**1. Service Delivery and Support**
a. Provides assistance and responds to complex issues, while working closely with other internal units and other College departments. Responds to sensitive and confidential issues relating to student disability needs and accommodations, mental health conditions and complex medical disorders and collaborates to ensure seamless service delivery and referrals.
- b. Addresses daily multi-faceted inquiries and uses professional judgment and discretion to respond to complex situations while addressing concerns and issues (i.e. facilitating last-minute accessibility accommodations for students with disabilities).
- d. Makes and receives referrals, when appropriate, between staff and faculty within Student Affairs and Services and/or other departments or services.
- e. Provides information on College services, programs, policies and procedures.
- f. Assists students in distress as a first point of contact, by liaising with appropriate services to ensure immediate response, working with Counselling, Accessibility Services, SAS administrators, Douglas College security and emergency personnel as needed.
- g. Monitors the ‘Wellness Room’ in SAS to offer a quiet, private, confidential space while arranging for immediate support for students in distress.
- h. Provides students with external crisis agency referral, and uses judgment and discretionary authority for priority scheduling for urgent same-day counselling appointments. Consults with Administrators and Counsellors, as needed, to determine priority.
- i. Communicates with Deaf and Hard of hearing students by operating the TTY device and responds to inquiries from students with disabilities.
- j. Diffuses upset, angry or hostile students or instructors and provides guidance and information, and refers appropriately.
- k. Responds to complaints and issues by listening to concerns/questions and informing student/instructor on applicable processes, making referrals as needed.
- l. Supports Counsellors in distributing information on Human Development courses to both prospective and current students.
- n. Assists students and visitors in navigating the College’s website and providing information on current programming, including referrals to appropriate departments, such as Enrolment Services.
- o. Collects information or documentation for registration with Accessibility Services from prospective and registered students with disabilities.
- p. Schedules first meeting appointments with Accessibility Specialists and compiles first meeting packages, documentation requirements, information on our confidentiality agreement and Specialist information.
- **2. Administration and Operations**
a. Manages both staff and faculty calendars daily in Student Affairs and Services. Coordinates drop-in times and schedules student and faculty appointments using specialized database systems containing highly confidential and sensitive student disability and counselling information (Clockwork and Titanium).
- c. Updates procedures on an ongoing basis under the direction of the Operations Supervisor.
- d. Provides assistance to Facilitators by setting up testing rooms and adaptive software for Accessibility students when required.
- e. Maintains and updates student database files in Clockwork and Titanium, including confidential and sensitive student information (i.e. disability diagnosis, confidential medical records, psychoeducational assessments, etc.). Creates client files and imports student data from Banner and imports to Clockwork
-
Student Services Assistant
6 months ago
New Westminster, Canada Douglas College Full time**Work Arrangements**What Douglas Offers** - DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...
-
Student Assistant, Student Recruitment Supporter
5 months ago
New Westminster, Canada Douglas College Full timeThe Role The Student Assistant, Student Recruitment Supporter responds to day-to-day inquiries and questions from prospective students and their guests. Additionally, the Student Assistant, Student Recruitment Supporter provides information about the campuses, assists with recruitment, events, and supports day-to-day operations of the Student...
-
New Westminster, Canada Douglas College Full timeThe Role The Indigenous Student Services (ISS) Student Assistants provide support to the Indigenous Student Services team in a variety of day-to-day, programming and student outreach activities. ISS Student Assistants are role models within the Indigenous student community at Douglas College and they provide peer to peer mentorship to other Indigenous...
-
Student Assistant, Wellness
5 months ago
New Westminster, Canada Douglas College Full timeThe Role Student Affairs & Services is looking for a Student Wellness Assistant to support the planning and execution of health and wellness initiatives on campus. Responsibilities -Assisting in the design and development of health promotion materials -Assisting with student wellness-related programming on campus -Assisting in the dissemination of...
-
Student Assistant, New Student Transition
4 months ago
New Westminster, Canada Douglas College Full timeThe Role Student Life is looking for a Student Assistant to assist with the planning and implementation of new student transitional programming and other related events. Responsibilities - Assist in planning and delivering transitional programming on campus, specifically the First Year Fridays - Assist in the design and development for promotional...
-
Student Services Coordinator
2 months ago
New Westminster, Canada Douglas College Full time**Work Arrangements**What Douglas Offers** - DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...
-
Student Services Coordinator
2 months ago
New Westminster, Canada Douglas College Full time**Work Arrangements**What Douglas Offers** - We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace. -...
-
New Westminster, Canada Douglas College Full timeh3>Student Assistant, Douglas International Student LeaderPosition Title: Student Assistant, Douglas International Student LeaderPosting Number: 01972SALocation: New Westminster and Coquitlam CampusGrade or Pay Level: SA - Pay Level IISalary Range: $18.95/hourPosition Type: Student AssistantPosting Type: Internal/ExternalRegular/Temporary:...
-
New Westminster, Canada Douglas College Full timeThe Role To assist prospective, new international students and exchange students transition to life within Canada, BC, and the Douglas College community. Student Leaders working with the ambassador program will support prospective students. Student Leaders working as mentors will support new international students by socially connecting with them,...
-
Student Assistant, Orientation
5 months ago
New Westminster, Canada Douglas College Full timeThe Role Student Life is looking for a Student Assistant to assist with the planning and implementation of New Student Orientation and other transitional programming. Responsibilities - Creating learning outcomes and programming through consultation with students and campus partners - Creating an event budget and tracking spending and costs -...
-
Manager, Student Services
2 days ago
New Westminster, Canada Douglas College Full time**Position Details**: - Position Information **Location** - Hybrid / New Westminster Campus / Coquitlam Campus **Salary Range** - Salary Band 11 (Minimum - $92,139, Control Point - $122,852, Maximum - $135,137) Placement within a salary band is typically up to the Control Point based on a review of skills, experience and internal equity. The College may...
-
Student Assistant, Music Technology
7 months ago
New Westminster, Canada Douglas College Full timeThe Role Under the guidance of the Music Technology Technician, the Music Technology Student Assistant will assist with the set-up and organization of recording equipment, stands and chairs, and will assist in providing technical support for music technology concerts and events. They will also help to maintain music technology equipment inventory and...
-
Student Assistant, Peer Support Navigator
7 months ago
New Westminster, Canada Douglas College Full timeThe Role Reporting to the Student Support Navigator, the Student Assistant, Peer Support Navigator’s role is to be a friendly face on campus to provide support to students with lived experience in care accessing Douglas College and BC’s Provincial Tuition Waiver Program along with students from alternative schools. The Student Assistant, Peer...
-
Student Assistant, Weight and Equipment Room
5 months ago
New Westminster, Canada Douglas College Full timeThe Role The Student Assistant, Weight Room and Equipment Room will be front line staff for the New Westminster weight room and equipment rooms at both the New Westminster and Coquitlam Campus. As the first point of contact for people in these areas, there is a significant focus on customer service, oral communication, attentiveness, respectability,...
-
Student Assistant, Research Analyst
5 months ago
New Westminster, Canada Douglas College Full timeThe Role As a Student Assistant, Research Analyst you will be provide ongoing support for ad-hoc project requests made to the office of Institutional Effectiveness. Responsibilities Under the direct supervision of supervisor, you may perform the following duties: survey related tasks including coding using software such as Qualtrics, writing surveys,...
-
Student Ambassador, Career Services Liaison
4 weeks ago
New Westminster, British Columbia, Canada Douglas College Full timeJob Summary:The Student Ambassador, Career Services Liaison will play a key role in fostering a community of student volunteers interested in promoting the Career Centre's workshops, programs, and services to Douglas College students. This position will also assist staff in increasing student engagement and sign-ups with all Career Centre activities,...
-
Student Assistant, Career Centre Volunteer Program
5 months ago
New Westminster, Canada Douglas College Full timeThe Role The Student Assistant, Career Centre Volunteer Program, will assist the staff fostering a community of student volunteers interested in promoting workshops, programs, activities and services of the Career Centre to Douglas College students. The Student Assistant, Career Centre Volunteer Program will also assist the staff to increase student...
-
Student Research Assistant, Research and Innovation
6 months ago
New Westminster, Canada Douglas College Full time**Work Arrangements** - The position is located at the New Westminster campus. Hours of work: up to a maximum of 20 hours/week. The work terms for this position are: - 1. Fall 2023: September 5, 2023 - December 17, 2023 2. Winter 2024: January 3, 2024 - April 24, 2024 3. Summer 2024: May 6, 2024 - August 18, 2024 - This position will be located in the RIO...
-
Student Research Assistant, IMPACTS
5 months ago
New Westminster, Canada Douglas College Full timeThe Role IMPACTS is an international academic project to address sexual violence in all its physical and virtual forms in post-secondary contexts. We achieve this through evidence-based research and partnered collaborations to inform policies that protect and support survivors and ensure due process for alleged perpetrators. Our project will facilitate...
-
Student Research Assistant, College Life
7 months ago
New Westminster, Canada Douglas College Full timeThe Role College Life is an exploratory research project that examines B.C.’s evolving college system mandate and the experiences of college instructors as they navigate research agendas while employed at education-focused colleges. Responsibilities - Assist with team meeting support (note-taking, organization of project documents and timelines)-...
