Customer Service Representative

1 month ago

Ottawa, Canada Surgenor National Leasing Limited - Hertz Full time

**About us**

Surgenor National Leasing established in 1971, has been an active member and one of the largest Hertz Licensee’s in Canada. Serving the Greater Ottawa Area and Gatineau, under the Hertz, Dollar and Thrifty banners at 6 standalone Locations and a full offering of Cars, SUV’s, Luxury Cars and SUV’s, Cargo Vans, Pick Up Trucks and Medium Duty Trucks and growing In addition, we operate a large and diverse fleet of Lease Vehicle to short
- and long-term clients across Canada. We are a Canadian family-owned Canadian business based in Ottawa with over 450 employees and growing across our diverse group of companies.

Surgenor National Leasing can offer you a great long term career with endless advancement opportunities.

We are looking for a Customer Service Representative to join our team.

**General Responsibilities**

The floating Counter Service Representative is an essential member of the Hertz team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel needs at all of our Hertz locations across Ottawa/Gatineau as needed.

**The key responsibilities and accountability are**:

- Offer support to all of our 6 locations as needed.
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
- Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
- Qualify and process customer rentals with accuracy and attention to detail.
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Maintain professional appearance appropriate for providing best in class customer service in accordance with established guidelines.

**Hours**:

- **Saturdays: 8am - 4 pm or 12pm - 8pm**:

- **Sundays: 8am - 4pm or 11am - 7pm or 4pm - midnight**

**Educational Background**:

- High School Diploma or equivalent

**Requirements**:

- G drivers license
- Clean Driver's abstract
- Eligible to work in Canada

**Professional Experiences**:

- A minimum of one year of sales or customer experience in a high volume or service oriented environment
- Passion for customer service and attention to detail - Goes the extra mile
- Proven strong sales and closing skills and the ability to offer products in a friendly, and engaging manner
- Motivated to achieve and exceed targeted goals

**Knowledge**:

- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
- Proficiency in English and French is an asset

**Must be able to**:

- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including evenings, weekends, holidays and overtime when required
- Work outdoors during all weather conditions.
- Stand for long periods of time.

**Physical Requirements**:
Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, printer, and scanner is required.

Pay: $18.00-$20.00 per hour

Expected hours: 35 - 44 per week

**Benefits**:

- Disability insurance
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay
- Overtime pay

Licence/Certification:

- Class G License or equivalent with clean record (required)

Work Location: On the road

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