Customer Service Representative

6 months ago

Ottawa, Canada ATS Healthcare Full time

ATS Healthcare is a subsidiary of Andlauer Healthcare Group (AHG) a Canadian public company. As a proud member of AHG, ATS Healthcare continues to prove itself as the leader in transportation and supply chain industry. Our focus is people Helping the millions of Canadians across the country get lifesaving and life sustaining products day in and day out.
- **We know about.**_

For the past 30 years, ATS Healthcare has been focused on people and quality. Whether shipping to a hospital, medical facility, pharmacy or residence; our temperature controlled transportation and warehousing distribution solutions ensure our customer’s time definite shipments are delivered into the right hands, the right way. We are located in all major metropolitan cities across Canada. The ATS Healthcare family includes over 650 employees that each play a critical part in our vision of building enduring relationships by delivering integrated solutions with passion and innovation

If you are person that is passionate, creative and thrives in a team oriented atmosphere, this is the place for you
- **What to expect.**_

**Position**:Customer Service Representative

**Location**:Ottawa, ON

**Type of Employment**:Full-Time - Monday to Friday 08:30 AM -5:00 PM

We are looking for a Customer Service Representative to join our ATS team in Ottawa (YOW). The Customer Service Representative is responsible for data entry, customer inquiries as well as on time service reporting. The position will be required to respond to customer inquiries quickly, efficiently and professionally. They are also responsible for ensuring that all loads are picked up and delivered in a timely manner, as well as for ensuring effective communication between drivers and carriers

**RESPONSIBILITIES**:

- Ensure all calls are dispatched to the appropriate driver
- Check messages left in CS mailbox and return clients calls
- Enter waybills into billing ensuring accuracy with consignee info, piece count, weight, cubes and service level
- Ensure accessorial, specials and extras are entered accurately
- Maintain designated customer accounts
- Perform administrative tasks for the branch
- Creating and entering data for productivity and payroll
- Review and investigate various reports - no scan report, missing scan report, missing proof of deliveries
- Advise customers of delays ie weather delays
- Ensure all priority alerts or specials are on-time
- Trace shipments
- Provide verbal Proof of deliveries
- Coordinate specials or samedays
- Any additional duties as required

**QUALIFICATIONS**
- Secondary School Diploma or equivalent experience
- 1 to 3 years of transportation-related experience and/or Customer Service
- Good oral and written communication in English and French
- Good problem solving and organizational skills
- Ability to work in a fast-paced environment
- Working knowledge of MS Office: Word, Excel, Outlook and ATS Systems

**Benefits of Working for ATS**
- Grow with us - an average tenure of an ATSer is 5 years and we like to promote from within We look for ways to enhance careers.
- Want to further develop yourself? ATS provides tuition assistance to programs that are beneficial to your job with us.
- Our flexible benefits plans provide ATSers the ability to choose a benefits plan that works for their situation

We would like to thank all applicants in advance; however, only those being considered for an interview will be contacted. **Please no calls**.

*Successful applicants will be asked to complete a background check and provide references from a former employer(s).

**Salary**: $43,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- transportation: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada Fix Network Full time

    **Fix Auto Kanata is looking for a Customer Service Representative!**: As a **Customer Service Representative**, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. If you are a people person and...

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Nordion Full time

    Reporting to the Manager Customer Service, the Customer Service Representative at Nordion is responsible for customer order management and ensuring the successful execution of all order deliverables. This role requires close collaboration with Customer Account Managers to meet business targets and provide exceptional customer service. The Customer Service...

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada Orkin Canada Full time

    **What can you expect on a typical day as a Customer Service Representative?** ORKIN CANADA Customer Service Representatives are our brand ambassadors who complete a number of activities on a day-to-day basis. One thing is for sure, there is never a “typical” day with us, every day presents challenges our CSR's love to tackle. Your day may consist...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada Sparkle Ottawa Cleaning Inc. Full time

    **Sparkle Ottawa Cleaning Inc**.is seeking a customer representative to join our team. As a customer service representative you will play a crucial role in ensuring customer satisfaction by addressing their cleaning needs and providing efficient service. **Job at a Glance** - Manage inbound and outbound calls in a courteous, timely and professional...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada La Compagnie Commonwealth Plywood Full time

    Commonwealth Plywood Distribution is a full-line distributor of woodworking materials offering a unique service for architects, designers, kitchen designers and cabinetmakers. Serving our customers since 1940, the relationship of trust we have with our customers and suppliers sets us apart from the competition. We're a small, dynamic team, with a positive...

  • Customer Service Representative

    4 months ago

    Ottawa, Canada Royal Canadian Mint Full time

    The Mint is hiring a Customer Service Representative, Customer Solutions, who can thrive in a dynamic and inclusive environment. Named one of the National Capital Region’s Top Employers, the Royal Canadian Mint has a rich history dating back to 1908 and is recognized as one of the largest and most versatile mints in the world. We produce coins for...

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...

  • Customer Services Representative

    2 months ago

    Ottawa, Canada Aqua Brilliance Solutions Full time

    As an industry leader in environmental handling and treatment services, Aqua Brilliance Solutions is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development...

  • Customer Services Representative

    7 months ago

    Ottawa, Canada Natural Purity Full time

    As an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers....

  • Customer Service Representatives

    6 months ago

    Ottawa, Canada Globedex Financial Corp. Full time

    Globedex Financial Corp. is a full service tax and accounting firm. Since our founding, we've built a firm that specializes in helping our clients with problems they may have. Our mission and purpose is to provide affordable products and services that relieve the small-to-medium sized business owner or manager the headaches of the financial aspects of their...

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Circle K Full time

    Store 3001279: 256 Richmond Rd., Ottawa, Ontario K1Z 6W9 We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: - Flexible schedules - Large, stable employer - Fast career...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** *** **Pro Physio - Active Aging & Rehab** **Part-Time** **Location: 1145 Bridge St** **Manotick, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Fortinet Full time

    **Customer Service Representative** **Responsibilities**: - Work and resolve Customer Service-related queries through phone, chat and web tickets in accordance with Fortinet policies - Screen incoming Customer calls, assist with ticket creation, verify entitlement and route Customers to the appropriate team within the Customer Service & Support...

  • Customer Service Representative

    5 months ago

    Ottawa, Canada U-Haul Full time

    Location: 3636 Innes Rd, Ottawa, Ontario K1C 1T1 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and...

  • Customer Service Representative

    3 months ago

    Ottawa, Canada Sani-Sol Inc. Full time

    **Job Title: Customer Service Representative** **Company**: Reparex, a division of Sani-Sol **Location**: 5330 Canotek Road, Ottawa ON K1J 9C4 **Compensation**:$18/hr **Position**:FULL Time (35-40 hrs/week): Monday to Friday **About Reparex**: Reparex is a leading division of Sani-Sol, dedicated to providing top-quality repair solutions for a wide range...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada Sani-Sol Inc. Full time

    **Job Title: Customer Service Representative** **Company**: Reparex, a division of Sani-Sol **Location**: 5330 Canotek Road, Ottawa ON K1J 9C4 **Compensation**:$18/hr **Position**:Part Time (20 hrs/week). Monday to Friday 11am to 4pm. **About Reparex**: Reparex is a leading division of Sani-Sol, dedicated to providing top-quality repair solutions for a...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada Fortinet Full time

    Fortinet is currently looking for Customer Service Representatives to join our Technical Assistance Center (TAC) in Ottawa to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers, while developing good and respected relationships with both...