Customer Service Representative

5 months ago

Ottawa, Canada ATS Healthcare Full time

ATS Healthcare is a subsidiary of Andlauer Healthcare Group (AHG) a Canadian public company. As a proud member of AHG, ATS Healthcare continues to prove itself as the leader in transportation and supply chain industry. Our focus is people Helping the millions of Canadians across the country get lifesaving and life sustaining products day in and day out.
- **We know about.**_

For the past 30 years, ATS Healthcare has been focused on people and quality. Whether shipping to a hospital, medical facility, pharmacy or residence; our temperature controlled transportation and warehousing distribution solutions ensure our customer’s time definite shipments are delivered into the right hands, the right way. We are located in all major metropolitan cities across Canada. The ATS Healthcare family includes over 650 employees that each play a critical part in our vision of building enduring relationships by delivering integrated solutions with passion and innovation

If you are person that is passionate, creative and thrives in a team oriented atmosphere, this is the place for you
- **What to expect.**_

**Position**:Customer Service Representative

**Location**:Ottawa, ON

**Type of Employment**:Full-Time - Monday to Friday 08:30 AM -5:00 PM

We are looking for a Customer Service Representative to join our ATS team in Ottawa (YOW). The Customer Service Representative is responsible for data entry, customer inquiries as well as on time service reporting. The position will be required to respond to customer inquiries quickly, efficiently and professionally. They are also responsible for ensuring that all loads are picked up and delivered in a timely manner, as well as for ensuring effective communication between drivers and carriers

**RESPONSIBILITIES**:

- Ensure all calls are dispatched to the appropriate driver
- Check messages left in CS mailbox and return clients calls
- Enter waybills into billing ensuring accuracy with consignee info, piece count, weight, cubes and service level
- Ensure accessorial, specials and extras are entered accurately
- Maintain designated customer accounts
- Perform administrative tasks for the branch
- Creating and entering data for productivity and payroll
- Review and investigate various reports - no scan report, missing scan report, missing proof of deliveries
- Advise customers of delays ie weather delays
- Ensure all priority alerts or specials are on-time
- Trace shipments
- Provide verbal Proof of deliveries
- Coordinate specials or samedays
- Any additional duties as required

**QUALIFICATIONS**
- Secondary School Diploma or equivalent experience
- 1 to 3 years of transportation-related experience and/or Customer Service
- Good oral and written communication in English and French
- Good problem solving and organizational skills
- Ability to work in a fast-paced environment
- Working knowledge of MS Office: Word, Excel, Outlook and ATS Systems

**Benefits of Working for ATS**
- Grow with us - an average tenure of an ATSer is 5 years and we like to promote from within We look for ways to enhance careers.
- Want to further develop yourself? ATS provides tuition assistance to programs that are beneficial to your job with us.
- Our flexible benefits plans provide ATSers the ability to choose a benefits plan that works for their situation

We would like to thank all applicants in advance; however, only those being considered for an interview will be contacted. **Please no calls**.

*Successful applicants will be asked to complete a background check and provide references from a former employer(s).

**Salary**: $43,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- transportation: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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