Customer Service Representative

3 months ago

Ottawa, Canada Orkin Canada Full time

**What can you expect on a typical day as a Customer Service Representative?**

ORKIN CANADA Customer Service Representatives are our brand ambassadors who complete a number of activities on a day-to-day basis. One thing is for sure, there is never a “typical” day with us, every day presents challenges our CSR's love to tackle. Your day may consist of:

- Attend to customers’ questions, requests, problem resolution, sales, etc.
- Paperwork processing; data entry; scheduling; data analysis
- Direct customer complaints to proper management staff
- General administrative duties

**What do you need to qualify?**

To be considered for the Customer Service Representative role, we do have some requirements:

- High school diploma or GED required
- Exceptional communication, interpersonal, conflict resolution, and customer service skills
- Must be computer literate with an intimate knowledge of Microsoft office (Word, Excel, and Outlook)
- Ability to work under pressure while ensuring close attention detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Fluent bilingualism is a must (FR/EN)
- Preferred work week will be Tuesday -Saturday

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements. The company reserves the right to modify the duties or qualifications at any time based on business needs.

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Dental care
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Work Location: In person

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