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Customer Service Representative

3 months ago

Ottawa, Canada Summit Marketing Solutions Full time

At Summit, we believe that exceptional customer service is crucial for the success of any business. As a Customer Service Representative, you will have a key role in shaping our customers' experience and building long-lasting relationships. Your dedication and expertise will not only ensure customer satisfaction but also significantly contribute to our company's growth and reputation.

In this dynamic role, you will have the opportunity to interact with diverse clientele, addressing inquiries, resolving issues, and providing timely solutions. Your passion for service excellence and proactive approach will be crucial in delivering personalized support that exceeds expectations.



Responsibilities of the Customer Service Representative:

  • Initiate contact with potential customers to introduce products or services.
  • Develop rapport and trust with customers through personalized interactions.
  • Build strong relationships to encourage repeat business and customer loyalty.
  • Conduct follow-up communications to close sales.
  • Continuously update knowledge of products, services, and sales techniques.
  • Participate in sales training programs to enhance selling skills.

Requirements:

  • Associate Degree or equivalent in business, communications, or related fields
  • A background in customer service, sales, communications, or an associated field is preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and keen attention to detail
  • Full-Time availability, Monday to Friday
  • Comfortable working in person and willing to commute to our office every day


If you're looking to make a positive impact and grow professionally, apply now and be part of our commitment to exceptional customer care.

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