Manager, Operations

2 months ago

Richmond, Canada FedEx Supply Chain Full time

**General Summary**

***The Operations Manager is responsible for the safe execution of daily operational plans and strategies, to manage, lead and allocate resources, disseminate information to teammates, ensure compliance with key processes while achieving safety, quality, efficiency and financial KPI’s. This position is responsible for product safety, quality and legality.

***Primary Responsibilities**
- Manages at least 2 full time exempt direct reports. Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination.
- Directing the operational aspects of the facility.
- Knowing and evaluating operational productivity goals, monitoring daily and ensuring goals are achieved on all shifts.
- Ensuring/reinforcing the Company teammate culture is being fostered in the facility.
- Assuring the attainment of facility production, quality and safety objectives.
- Reviewing and assuring the accuracy of required production and inventory reports.
- Coordinating and conforming to the operational aspects of the Company's Core Excellence Program and audit regularly to ensure full compliance.
- Planning, monitoring and managing actual performance against operational portions of the budget; this includes, but is not limited to, proper management of departmental staffing levels, overtime and overall operational headcount.
- Leading operational initiatives to ensure inventory accuracy goals are met.
- Ensuring shipment and loading accuracy on all shifts.
- Implementing process improvement programs utilizing Quality Driven Management methodologies.
- Providing assistance to the General Manager on special projects as required.
- Identify and coordinate daily activities of 40-100 team members; inspire your team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge.
- Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued.
- Ensure performance plans are set, maintained, and continuously improved; generate creative solutions to identify improvements in processes.
- Manage a safe workplace by advocating safety training and accident preparedness.

**You might be a great fit if.**

**Education/Experience**
- Bachelor’s Degree in Logistics, Industrial Engineering or other related operations discipline is preferred. Alternatively, military rank at E-6-7/or O-2-O3.
- A minimum of three years of supervisory experience, preferably in a logistics environment responsible for WMS, QDM, LMS, P&L and talent management.
- Demonstrated leadership qualities with ability to lead other leaders.
- Excellent organizational skills and the ability to prioritize.
- Experience with Six Sigma or quality management methodologies and/or Green Belt certification preferred.
- Strong analytical skills.
- Previous team building experience preferred.
- Previous budget planning and P/L exposure a plus.

***Competences**

**_ Interpersonal Effectiveness_** - **Have** **positive and dynamic management style, combined with superior communication skills and high credibility; able to gain followership and attain buy-in from internal stakeholders; capable of successfully navigating a complex organizational matrix.
- _**_Business Knowledge_** **_-_ Thorough understanding of relationships among markets, customers, competitors, and financials, develops plans and ensures resources are in place to support the Company’s strategic plan.
- _**_Change Management_**_ - _Acts as a change agent looking for opportunities to continually improve processes and workplace. Values innovation, encourages creativity among teammates, and is willing to take calculated risk to make positive change happen. Regularly elicits new ideas from teammates and actively involves him/her and others in change to ensure cooperation and commitment.
- _**_Talent Development and Management_** - **Be a “player-coach” and proven manager/developer of people; capable of hiring, managing, developing and motivating strong teams.

**_ Results Oriented_** - **Possess a collaborative, yet relentless approach to process improvement and team management in order to achieve best in class results, especially around cost, cycle time/throughput, and customer service.

***

**Physical/Cognitive Requirements**
- With or without accommodation:

- Ability to follow policies and procedures.
- Ability to read, write and interpret information.
- Ability to add, subtract, multiply and divide.
- Ability to use hands to manipulate, handle, or feel.
- Ability to sit/walk/stand for up to 10 hours per day.
- Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
- Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
- Ability to lift/carry items les

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