Operations Manager

6 months ago

Richmond, Canada BakeMark Ingredients Canada Ltd Full time

BakeMark is growing Join an experienced team delivering bakery mixes, fillings, icings, glazes, frozen products and supplies throughout BC. With 2 manufacturing locations in western Canada (including one in Richmond), 3 in the United States and 27 distribution centres across North America, our Richmond site is the main corporate centre in Canada

Working at BakeMark Richmond means job security. Our employees get a sense of accomplishment every day, working as a team, supporting each other, sharing ideas, challenging themselves to do better and being part of a good group of people who are easy to work and communicate with.

THE ROLE:
Reporting directly to the BC General Manager, the Operations Manager directs, supervises and coordinates the resources, specific tasks and related processes for the warehouse and distribution departments. Ensures that internal customers are satisfied and fulfilled with outputs and responsiveness. Follows at all times BakeMark’s guiding principals of Best Practices as both process improvement and cultural attitude. Continually reviews operations processes in order to maximize productivity, increase profitability, improve efficiency and quality. Assists the production supervisor as required and work on special projects as assigned by the General Manager.

PRINCIPAL/ESSENTIAL ACCOUNTABILITIES include the following. Other duties may be assigned.

**Operations Administration**
- Ensures all best practices are adhered to at all times and that FIFO rules are respected.
- Maintains PECO and in-house pallet control records on a daily basis.
- Maintains local and country freight cost and volume statistics.
- Ensures distribution routing is maintained in the NDS system and that 3rd-party trucking distribution costs are monitored and controlled.
- Ensures inbound freight is scheduled within the set guidelines.
- Co-ordinates inventory cycle counts as per the set procedure and reports all inventory discrepancies with reasons and solutions to the General Manager. Takes action to remove expired materials from pick slots and monitors picking errors to look for trends and methods to improve pick accuracy.
- Records daily employee productivity and makes recommendations to the General Manger to address performance issues.
- Manages and reports all safety, repairs and maintenance requirements to the General Manager.
- Processes and follows up on WorkSafeBC injury reports as required and leads the OHS Committee.
- Ensures the facility is maintained and ensures facility audits are performed as to the set procedure and follow-up on shortcomings.
- Purchases warehouse supplies within the budgeted guidelines as required.

**Human Resources**
- Leads, guides, trains and motivates all warehousing and distribution staff (up to 15) to meet company goals and expectations.
- Ensures all employee issues are addressed within the guidelines as stated in the Collective Agreement including grievances and disciplinary action. Report all issues to the General Manager.
- Summarizes payroll and vacation benefits for all warehouse employees every two weeks and submits to the payroll department.
- Schedules warehouse staff requirements in line with budgeted productivity goals.
- Assists the Production Supervisor with manufacturing duties as required.

**Budgeting, Reporting and Communication**
- Assists the General Manger in preparation of the annual warehousing and distribution budgets.
- Operates within budgeted expense parameters.
- Provides information as required to the General Manager for inclusion in the Division Reports.
- Provides copies of the facility audits and employee performance summary to the General manager upon completion of each reporting period.

**Education and Experience**
- Minimum Grade 12 education. A Certificate of completion from a recognized Operations program or five years experience in a supervisory capacity.
- Must be able to communicate clearly both verbally and in written format with all departments.
- Must be accurate with numbers. The interview will include a math and analytical test.

**Other Duties As Assigned**

**Physical Demands/Environments**

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk and hear. The employee frequently is required to taste or smell. The employee is occasionally require to use hands to finger, handle, or feel, reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to (25) pounds. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to focus. The employee is occasionally exposed to w

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