Operations Manager

3 months ago

Richmond, Canada Tesla Full time

What to Expect
- The Operations Manager at Tesla is at the forefront of delivering exceptional customer experiences, fostering team development, and overseeing day-to-day vehicle delivery operations. Success in this role demands consistent achievement across customer satisfaction, team management, operations, and financial goals.

What You’ll Do
- Lead Delivery Vehicle Preparation Team and managing documentation
- Manage vehicle prep operations tasks and projects including but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
- Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
- Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
- Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
- Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
- Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs

What You’ll Bring
- Bachelor’s degree, 2+ years applicable experience, proven track record to meet or exceed goals in a service-focused industry, or equivalent
- Proven capacity to lead field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
- Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
- Ability to develop collaborative relationships as a well-respected, trusted partner
- Ability to work evening hours, weekends, and holidays in a retail environment
- Valid driver’s license in country of employment
- Ability to obtain appropriate state licensing, where applicable

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