Front Desk/office Manager
6 months ago
Outgoing
- Friendly
- Compassionate
- Confident
- Sales focus
- Organized
- Multitask
- Task oriented
- Good phone manner
- Educate customers
- Detailed oriented
- Customer engagement
**Duties**:
- Front desk
- Greeting customers
- Answering and routing phone calls
- Scheduling and patient management
- Billing and collections
- Intake orientation and data collection
- Calling Insurance companies for coverage details
- Patient retention and follow up calls
- Educating patients on different service offers
- coordinating staff schedules and inventory management
- ensuring customer satisfaction and customer retention
- provide training to staff when required and ensure protocols are followed
- provide sales and marketing opportunities to increase patient visits and sales
**Skills and Experience**
- Must have completed your education and be able to work full time
- Must be able to work up until 7pm and some Saturdays and Sundays until 2pm
- Excellent interactive skills and an extrovert
- Previous office and administrative experience in this industry
- Previous sales/retail experience
Organized and task oriented
Familiar with EMR software use
Proven track record towards efficiency and team building
**Salary**: $18.00-$22.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
- Weekends as needed
**Education**:
- AEC / DEP or Skilled Trade Certificate (required)
**Experience**:
- Administrative experience: 4 years (required)
- physiotherapy admin: 2 years (required)
- physiotherapy Reception: 2 years (required)
Work Location: In person
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