Room Attendant

5 months ago

Richmond, Canada Versante Hotel Full time

**Room Attendant**

We are currently searching for a warm, welcoming, articulate Room Attendant to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal experience for our guests. If you love meeting new people, being of service, and helping to grow a new and exciting luxury boutique brand, we would love to chat.

**Property overview**

Minutes from Vancouver Airport but far from your typical airport hotel, Versante Hotel dazzles with vibrant colours, natural light and innovative design. At Richmond, BCs only luxury boutique hotel, you are free to be anyone, indulge your identity, and revel in one of life's greatest luxuries: play. Choose from 100 luxurious guestrooms and suites in five bold designs and a variety of sophisticated venues for dining, meeting, and socializing, including Bruno restaurant, a culinary adventure across the Mediterranean, and Versante Bar, featuring classic cocktails. Guests will enjoy the fitness amenities including Life Fitness, Peloton, and Mirror workout equipment, an outdoor heated saltwater pool and jacuzzi, along with bikes available to explore as your leisure.

**Let’s chat if.**
- You are passionate about hotel operations and intuitive guest service with a minimum of 1 year of Luxury Hotel work experience.
- You are a team player, hard worker and love talking to people about just about anything.
- You enjoy an everchanging environment and can multitask with speed, attention to detail and accuracy.
- You are a clear thinker with good problem-solving skills and can work with mínimal supervision.
- You are flexible and willing to meet the demands of a 24-hour operation.

**Summary of Responsibilities**

The Guestroom Attendant - Housekeeping - cleans guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a luxury level on a daily basis.
- Use correct cleaning chemicals for designated surfaces, according to WHMIS regulations and hotel requirements.
- Clean guest rooms by category priority.
- Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
- Service assigned guest rooms.
- Empty trash containers and ashtrays.
- Remove all dirty terry and replace with clean par to designated layout
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower walls and floor.
- Replace facial, toilet tissue and bathroom amenities in correct amount and location.
- Inspect condition of bathrobes and replace soiled/damaged ones.
- Remove dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on check-out rooms, removing dust and debris.
- Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack.
- Dust and polish all furniture.
- Realign furniture to floor plan.
- Open all drawers/doors in check-out rooms and remove items left by guest guests inside.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips, or stains; report any damages to the supervisor.
- Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
- Dust pictures, frames, and mirrors.
- Remove dust and debris on television, VCR, clock radio, remote control, and cable box.
- Set correct time on clock, correct TV channel.
- Clean all lamps and light switches, check for proper working order.
- Remove dust, spots and smears from windows, ledges, and frames.
- Remove dust, grease and smears from telephones and reposition properly.
- Empty liquid from ice bucket and wipe all surfaces dry.
- Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and closed.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of amenities in desk, drawers, and guest service directory; replace designated amounts at proper locations within the room.
- Remove trash, debris, and cobwebs from any balconies/patios.
- Remove dust, dirt, marks, and fingerprints from entrance door(s).
- Ensure presence of fire safety. Inspect condition and replace as needed.
- Remove dust, dirt and smudges from A/C unit, vents, grids, and thermostat.
- Set thermostat in accordance with seasonal instructions.
- Remove dust, stains and marks from all baseboards, ledges, and corners.
- Vacuum carpet in guest room.
- Spray room with deodorizer.
- Update status of rooms cleaned on assignment sheet.

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