Housekeeper / Room Attendant

5 months ago

Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

We operate two (2) adjoining hotel properties - Sheraton Parkway Toronto North Hotel and Best Western Parkway Hotel, conveniently located at Highway 7 and Leslie Street in Richmond Hill. Accessible via YRT /VIVA transit, and Highways 7, 404 and 407. We offer complimentary staff parking, discounted health club membership, and food & beverage outlets.

**CANDIDATES MUST BE CURRENTLY AUTHORIZED TO WORK IN CANADA**

We are currently seeking full time and/or part time Room Attendants to join our Housekeeping team. The duties of a Room Attendant include, but are not limited to the following;
**The room attendant has the responsibility to maintain high standards of cleanliness inside guest rooms of the hotel.**
- Stock, organize and maintain the room attendant cart and linen rooms consistently. Acquire cleaning supplies from the housekeeping department.
- Clean and maintain all guest rooms of the hotel using the ABCs of housekeeping standards and techniques. Activities include: Cleaning and sanitizing washrooms, vacuuming carpets, removing refuse, replenishing amenities and other supplies, empty irons and return to holder if required, dusting all surfaces, changing bed linen, rotating mattresses according to schedule, performing operational checks on all electrical appliances.
- Conduct inventory of towels and other supplies, and room defects and report any shortages or problems immediately to the housekeeper in order that the guest is appropriately charged.
- Handle all lost and found items in accordance with hotel policy.
- Report status of room to team leader.
- Maintain all equipment in a safe an operational manner. Report all defects in equipment to the housekeeper and take defective equipment to maintenance if appropriate.
- Participate in monthly housekeeping inventory procedure.
- Inspect the guest rooms of the hotel for maintenance defects and report problems to the Executive Housekeeper or his or her delegate to ensure that repairs are made promptly.
- Collect and handle the guest maintenance request cards in accordance with hotel procedures.
- Collect and handle guest comment cards in accordance with hotel procedures.
- Inspect all other areas of the hotel for cleaning defects and clean and/or report the problem to the executive housekeeper.
- Receive and promptly handle guest requests such as requests for additional towels, a refrigerator, etc
- Receive and communicate guest complaints and concerns to the Executive housekeeper or his or her delegate or to the appropriate functional department to ensure that the issue can be dealt with promptly.
- Clean and Service guest rooms when requested in accordance with the collective agreement.
- Work cooperatively with the remaining housekeeping staff and managers, and staff and managers from the other departments, including maintenance, front office, administration etc.

**Physical Demands**:
*All tasks are performed indoors, temperature is moderate and controlled by hotel environmental systems

*must be able to stand and exert well-paced mobility for up to 4 hours in length

*Must be able to lift up corner of mattress for changing bed linens

*Must be able to push and pull carts and equipment weighing up to 85 lbs on a regular and continuing basis

*must be able to exert well-paced ability in a limited space

*Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

*requires grasping, standing, walking, repetitive motions, bending

**Job Requirements**:

- Must have the ability to speak English clearly, distinctly and cordially with guests and employee
- Must have the ability to read and write English
- Must be self-motivated and detail oriented
- Must be available to work SATURDAY and SUNDAY, plus weekdays as needed
- Previous experience in a hotel environment an asset

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Every Weekend
- Holidays
- Weekends as needed

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you CURRENTLY legally entitled to work in Canada?
- Are you available to work both Saturday and Sunday?

**Experience**:

- Cleaning: 1 year (preferred)
- Housekeeping/cleaning: 1 year (preferred)

Work Location: In person

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