Customer Support Representative

7 months ago


Vancouver, Canada Foodee Full time

**CUSTOMER SUPPORT REPRESENTATIVE**

Customer & Internal Support | Canada

Are you passionate about food technology? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.

**KEY RESPONSIBILITIES**:

- First line of response to all customer inquiries; from restaurant recommendations to billing issues, service questions and general concerns
- Live order monitoring and working with our logistics partners to ensure exceptional service delivery
- Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
- Building and developing positive relationships with current and potential customers
- Problem-solving and turning frustrated customers into repeat customers
- Maintain, refine and develop Foodee processes

**SKILL SET/EXPERIENCE**:

- 1+ years of experience in a customer-facing role (software and food industry experience a bonus)
- Customer-centric mindset
- Confident, friendly ‘people person’ who can establish and maintain solid relations
- Quick thinker, fast learner and problem solver
- Excellent written and verbal communication skills
- An ability to get things done and done well
- Comfort with fast-paced, rapid change

**NICE TO HAVES**:

- Restaurant/Hospitality experience

**OUR BENEFITS INCLUDE**:

- Annual bonus plan
- Company-sponsored RRSP
- Paid time off, including sick, vacation & quality of life days
- Paid statutory holidays
- Monthly health & wellness reimbursement
- Professional development reimbursement
- Work-from-home flexibility; fully remote applicants permitted but must be able to work 9am-5pm PST shift and be based in British Columbia

**REPORTS TO**:
Manager of Support

**DIRECT REPORTS**:
None



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