Technical Support, Training and Website Development

2 months ago

Scarborough, Canada GPS Tracking Canada Inc. Full time

**PLEASE DO NOT APPLY TO THIS POSTING IF**:
**PLEASE DO NOT APPLY TO THIS POSTING IF**:
You have not read the entire posting.

**Who we are**:
At GPS Tracking Canada, we help companies with vehicles save money on fuel costs, labour costs and increase customer service, by providing vehicle tracking solutions that report live and historical vehicle locations as well as many more features that measure vehicle use, employee productivity and customer service.

**JOB DUTIES**
- Evaluate, trouble-shoot, log and follow-up on client training and client issues
- During training and technical support sessions, engage clients in conversations to uncover client needs, in order to grow the business. While you will not be directly responsible for selling, you must have a keen interest in the growth of the company. _**This can not be understated.**_
- You must be keenly aware of how your role in client training and technical support is directly related to client retention and business growth._
- Understand how client training needs will vary from client to client and from individual to individual. Employ our training plans that to meet the needs of the individual or company.
- Use Wordpress to work on website development
- Test new products and services for internal company use and for possible client solutions

**QUALIFICATIONS**
- You have an enthusiastic, team approach to helping clients and growing the business
- You have experience with technology, customer service and client training
- You feel comfortable speaking on the phone or giving a video presentation, engaging clients in friendly conversations, whether it be for providing technical support, training or customer service, from the perspective of retaining clients and growing the business
- Excellent verbal and written communication skills in English, including proper spelling and grammar are essential
- Excellent organizational skills, the ability to work quickly, under pressure, understand priorities and manage multiple priorities are essential
- Excellent time management skills. You are efficient in accomplishing tasks, while always paying attention to the big picture. You accomplish tasks with a sense of urgency in a fast paced environment.
- Excellent project management and technical skills. You don't let projects timelines slide. You adapt quickly to learning new technology.

**OTHER INFORMATION**
- This is a casual dress environment

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Casual dress

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2024-10-23

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