Manager, Digital Training

2 months ago

Scarborough, Canada Scotiabank Full time

Requisition ID: 207383

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Global Transaction Banking**

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**
Contributes to the overall success of International Banking’s Global Transaction Banking Training and Development team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.

**What You’ll Do**:

- Manage digital customer training platforms and develop solutions to support customer training by:

- Developing and evolving digital help tools including our FAQ portals and help centres for business products.
- Evaluating current and potential new products and services training resources to determine value and effectiveness.
- Developing, managing and delivering training.
- Partnering with technology support teams to ensure e-learning and other training resources are effective, efficient and meeting business requirements.
- Researching best practices and recommending innovative techniques for all learning media.
- Representing the Training & Development team for digital channel projects within International Banking including managing training deliverables.
- Maintaining training schedules with department management and clients.
- Contribute to enhancing the competitiveness, marketability, and sale of business products by managing internal partner, sales and support team training by:

- Developing digital training activities and programs for support and sales staff, including learning management system curriculums, digital training tools and onboarding programs.
- Developing business products and services learning methodologies and delivery strategies.
- Evaluating training processes and documentation with potential to make the internal operation of the department more efficient, and providing recommendations to senior management.
- Leveraging previous product training experience, working alongside Product Management teams, to identify operational, technical and content gaps
- Measure digital training success by:

- Obtaining feedback for all digital training and ensuring programs are relevant and effective.
- Leading the success of digital training through measurements such as metrics, audience reach and other analytical data and adapting necessary changes to meet targets.
- Maintain digital training quality standards for all business products & services by:

- Ensuring effective Quality Assurance and training effectiveness measures are in place to enable continuous improvement and quality delivery.
- Acting as a consultant for training design and implementation for all business products & services.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**What You'll Bring**:

- Fluency in English, both spoken and written is required**. **French and Spanish are beneficial to the role but not required.
- Expertise in designing and developing training solutions, including needs analysis, setting objectives, developing course material, and evaluation methods.
- Understanding and experience in utilizing Articulate 360 & Storyline, Adobe Captivate, Camtasia, and other rapid online learning development/editing tools.
- A thorough understanding of eLearning development concepts, principles and methodologies.
- The ability to understand adult learning principles and

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