Inside Sales Support

5 months ago


SaintLaurent, Canada WestGroupe Full time

Do you **see** yourself working for a family-operated business that focuses on the wellbeing of their employees? If you are **looking** for new challenges in a warm and dynamic environment with multiple benefits, then this is the job for you

We offer:

- Professional development opportunities
- Extra time off during the Christmas holidays
- Free optical frames
- Referral bonuses
- Health, dental, LTD and life insurance
- Multiple social events throughout the year
- Up to 5 sick/personal days per year

**Role**

Junior Inside Sales Support/Credits Customer Service representative will provide support to our sales team and process customer orders.

**Key Responsibilities**
- Respond to customer calls and take orders
- Provide customers all the necessary information concerning orders and deliveries
- Advise customers on products
- Troubleshoot issues with customers and escalate to the manager as needed
- Handle complaints from customers with a professional and respectful attitude
- Support the sales team both Canada and USA
- Process sales representative’s orders and returns
- Respond to customer calls and take orders
- Respond to customer questions regarding orders and deliveries
- Advise customers on products
- Resolve problems
- Process Sales Representative and warranty replacements credits
- Back up consignment recalls and returns
- Minimum 1-2 years of experience of customer service
- Excellent communication skills in English (verbal and written) & Proficient in Verbal French and Fair in written French
- Proficiency in Microsoft Office and customer service software
- Ability to work well under pressure and remain organized
- Professional and respectful attitude
- Commitment to providing exceptional service to customers and Sales and support to team members
- Minimum of a High School Diploma

**Option to have a hybrid schedule (3 days in office, 2 days from home)**
- _______________________________________________

Vous **voyez**-vous travailler pour une entreprise familiale qui se concentre sur le bien-être de ses employés ? Si vous êtes à la recherche de nouveaux défis dans un environnement chaleureux et dynamique avec plusieurs bénéfices, alors ce poste est fait pour vous

Nous offrons:

- Opportunités de développement professionnel
- Congés supplémentaires pendant les vacances de Noël
- des montures optiques gratuites
- Bonis de référence
- Assurance maladie, dentaire, ILD et vie
- Plusieurs événements sociaux tout au long de l'année
- Jusqu'à 5 jours de maladie/personnel par année

**Rôle**

Représentant junior du service à la clientèle du soutien aux ventes internes/crédits fournira un soutien à notre équipe de vente et traitera les commandes des clients.

**Responsabilités Principales**
- Répondre aux appels des clients et prendre les commandes
- Fournir aux clients toutes les informations nécessaires concernant les commandes et les livraisons
- Conseiller les clients sur les produits
- Résoudre les problèmes avec les clients et les transmettre au responsable si nécessaire
- Traiter les plaintes des clients avec une attitude professionnelle et respectueuse
- Soutenir l'équipe des ventes au Canada et aux États-Unis
- Traiter les commandes et les retours des représentants
- Traiter les crédits des représentants représentants et des remplacements sous garantie
- Soutenir le processus de Consignation et retour
- Minimum 1-2 ans d'expérience en service à la clientèle
- Excellentes compétences en communication en anglais (verbal et écrit) et maîtrise du français verbal et passable du français écrit
- Maîtrise de Microsoft Office et des logiciels de service client
- Capacité à bien travailler sous pression et à rester organisé
- Attitude professionnelle et respectueuse
- Engagement à fournir un service exceptionnel aux clients et aux ventes et soutien aux membres de l'équipe
- Minimum d'un diplôme d'études secondaires

**Possibilité d'avoir un horaire hybride (3 jours au bureau, 2 jours à domicile)**

Type d'emploi : Temps plein, Permanent

Salaire : 19,00$ à 23,00$ par heure

Heures prévues : 40 par semaine

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Événements d'Entreprise
- Réductions Tarifaires
- Stationnement sur place

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi
- Quart de jour
- Repos la fin de semaine

Formation:

- École Secondaire (Obligatoire)

Expérience:

- Customer service: 1 an (Souhaité)
- Phone etiquette: 1 an (Souhaité)

Langue:

- English (Obligatoire)
- French (Obligatoire)

Lieu du poste : Télétravail hybride à Saint-Laurent, QC H4S 1X5


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