Assessor Relations Manager

2 weeks ago

Woodbridge, Canada Oncidium Inc. Full time

**About CloudMD**

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

**Position Summary**

The** Assessor Relations Manager** will be responsible for monitoring the capacity required to full client referrals across the organization; negotiate with assessor to ensure fees are within legislative guidelines and/or competitive based on specialty and region; solicit and secure assessors to fill gaps; focus on the expansion of the existing roster to meet all service lines;
The **Assessor Relations Manager** will oversee the Roster Administrator and have ultimate responsibility for securing block booking dates, travel clinics, approving availability, and ensuring all assessor credentialing is current.

**Responsibilities**
- Responsible for overall assessor relations, Assessor recruitment, fee negotiations and credentialing
- Responsible for identifying and anticipating assessor recruiting needs and gaps by intake and booking and sourcing appropriate assessors with the necessary expertise to ensure key metrics outlined in client service level agreements are met.
- Ensuring the recruitment and credentialing of assessor is completed properly (e.g., review of Curriculum Vitae / Resume, Good Standing with appropriate College, terms and conditions of Assessor obligations met and social media searches etc.)
- Ensure assessors receive proper onboarding and ongoing monitoring, maintenance of fees, assessment, report quality, and ranking.
- Overall responsibility for maintaining the Accident Benefits, Med-Legal, Employer and CAT rosters, and submission of all client roster submissions on a quarterly, year basis.
- Supervise, train, and oversee the responsibilities of the Roster Administrator (assessor information is updated accurately, pre-book dates and block booking calendar is managed to meet key performance metrics).
- Organize and run weekly travel clinic meeting with roster administrator, referral team leads, and directors as required present.
- Supervise and oversee the responsibilities of the Senior Billing Analysts (assessor payables).

**Skills and Experience**
- 5+ years experience in independent medical/assessment assessor relations or as a pharmaceutical sales representative
- Post-secondary degree or diploma, ideally in business, or related experience
- Minimum of 2 years managing employees
- Bilingual fluency in both English and French is considered an asset
- Dependable and organized; responsive to deadlines, informing the team of progress and conducting appropriate follow-up when necessary
- Strong interpersonal skills, proven ability to develop and maintain relationships with clinicians and supporting team
- Highly collaborative and experienced in working with cross-functional teams
- Highly organized with strong attention to detail and record accuracy
- Ability to multi-task on multiple high-priority projects \ deliverables.
- Strong communication skills (Oral & Written)

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.

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