Service Manager
3 weeks ago
**Reports to**:Operations Manager
**Objectives**:The purpose of your role is to lead the service team in Woodbridge and maintain the day-to-day functions of the department, while focusing on both financial and service levels.
**Service Manager Responsibilities**:
- Promoting safety first and ensuring all safety protocols are followed
- Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team
- Building strong service relationships with customers to enhance the performance and profitability of the branch.
- Monitoring the development and training of staff both internally and through dealer and industry courses
- Developing strong relationships, working collaboratively and cross functionally with other departments
- Hiring and retaining of technicians on staff
- Regular meetings with respective teams to ensure alignment
- Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services
- Ensuring technicians are charging fair time to all work orders internally and externally
- Managing department warranty matters
- Tracking of PM Completion rates and 2ndsegment work derived from PM’s
- Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization
- Ensuring payroll for Technicians is submitted in a timely manner
- Reviewing invoices and quotes to ensure accuracy
- Maintain all current policies and procedures to ensure consistent operations across all branches
- All other duties as assigned.
**Salary**: $36,680.71-$105,431.45 per year
**Benefits**:
- Employee assistance program
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Woodbridge, CA: Reliably commute or planning to relocate before starting work (required)
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