Client Service Officer

5 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Advanced Education

**Location**:HALIFAX

**Type of Employment**:Term

**Union Status**:NSGEU - NSPG

**Closing Date**:12-Mar-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At the Student Assistance Office, we provide an opportunity for all academically qualified Nova Scotians to have equity of access to qualify post-secondary education and training. The program provides needs-based assistance to students who would be unable to attend post-secondary study because their family resources were not sufficient to cover their educational costs. We also administer, on behalf of the federal government, the Canada Student Loans and Grants programs. We also offer a suite of debt management tools to help students who have trouble repaying their loans after leaving school.

**About Our Opportunity**:
This position reports to Manager, Client Services.

**Primary Accountabilities**:

- Reviews, interprets, and understands the Canada Student Loans (CSL) and Nova Scotia Student Loans (NSSL) Programs.
- Requests and verifies financial/personal information. Maintains strict confidentiality of information available within various information systems and ensures that information is only provided to those eligible and/or authorized.
- Provides ongoing feedback or suggestions based on knowledge and experience concerning information and student interactions
- May perform other related duties as assigned.

**Qualifications and Experience**:
This may be the right opportunity for you if you graduated high school and have four years of related experience; an equivalent combination of training and experience may be acceptable.

You have strong communication (verbal and written) and exceptional interpersonal skills with previous experience in a customer service environment. You have self-confidence to make appropriate decisions in work situations and the ability to analyze problems and organize work in a fast-paced environment. You must be able to perform multiple tasks in a confident manner, have good listening skills and work cooperatively in a team setting by contributing to team goals and the goals and objectives of the Student Assistance Office.

A demonstrated desire to deliver customer service in both a direct face-to-face setting and through telephone contact is essential. You have superior mathematical and communication skills.

You must demonstrate sound judgement and decision making, as well as attention to detail and must also have the ability to work under strict deadlines in an often-stressful environment.

While not required, the following is considered an asset:

- Experience working with an Imaging and Workflow system.
- Knowledge of the Canada and Nova Scotia Student Loan programs.
- Knowledge of the income tax system, Canada Pension program, assistance programs offered through the Department of Community Services and Employment Assistance for Persons with Disabilities.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

**Additional Information**:
**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
- Countless career paths.
- Department specific flexible working schedules.

**Pay Grade**: CL 18

**Salary Range**: $1,675.62 - $1,874.80 Bi-Weekly

**Employment Equity Statement**:

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