Customer Supply Chain Analyst

4 days ago

Brampton, Canada Nestle Full time

**A little bit about us**
Nestle is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites, and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. Join our team to support our purpose of enhancing quality of life and contributing to a healthier future.

**Position Snapshot**:
Business areas: Nestlé Canada
Job title: Customer Supply Chain Analyst
Location: Brampton, Ontario

**Position Summary**:
We are looking for a Customer Supply Chain Analyst to be based in our Brampton location. This position is responsible for providing accurate customer insights and creating a strong alignment with the customer replenishment team while enhancing the use of digitalization and automation. The Customer Supply Chain Analyst will play an important role through support on reporting and driving actions to address root causes of supply flow variability with the customer.

**A day in the life of...**:

- Investigate Supplier Service levels (COF, OTIF) & fines, lead/facilitate root cause and identify opportunities for prevention/re-occurrence to ensure cost avoidance (cross functional alignment internally and collaboration externally with customers)
- Validate submitted customer fines and challenge/provide back-up to customer to reduce the fines in a timely manner
- Provide monthly projection of non-compliance fines to finance
- Validation of Claims and Deductions to ensure invalid deductions are disputed in a timely manner with customer/COS
- Provide monthly compliance presentation deck to leadership for internal and external communication. Automate where possible and make the deck available in a timely manner
- Create Weekly and Monthly Customer presentation decks and support external discussions
- Maintain contact with the customer with or without access to the Customer's systems. Gain insight into the Customer’s operations. Identify improvement opportunities and align with the Customer on actions to eliminate executional/flow issues. Enable improvement of the flow from Customer DC to their customer locations
- Improve claim resolution through Customer Supply Chain negotiations & agreements
- Lead both internal and external meetings to mitigate gaps and discover opportunities to deliver against the commitment. Work externally on alignment of forecasts with the customer to improve accuracy, and work with Planner internally to communicate these actions. Maintains Supply Chain Excellence.
- Understand Customer's needs, Customer's KPIs and the way of measuring them. Review the KPIs at defined frequency to propose problem solving actions.
- Drive Growth through:

- Data integration and Assumption alignment enabling reliable forecast & Customer Plan execution
- On Shelf Availability insights, actions & alignment externally
- Product Flow insights & risk identification driving actions
- Lead Customer Specific Projects
- Conduct internal customer “deep dives” to optimize the shared value chain
- Influence customer supply chain business decisions and practices that deliver optimal profitability for Nestlé and the customer
- Regularly assesses needs and opportunities to reduce operational costs and drive Nestlé volume via the supply chain for specific categories
- Lead Bad Goods Reduction Initiatives
- Develop, enhance, and maintain customer specific scorecard/dashboard to support timely decision making. Interact with/ Engage Advance Business Intelligence team where necessary for support in the development of the tools
- Data comparison on Nestlé’s order fulfillment (cases ordered vs. cases shipped) against customer fill rate summary. Identify large volume shortages for further analysis. Review sales data, Supplier Schedule, TI forecast, and DC to customer location shortages, determine true demand for high level shortages and highlight the inflated order quantities leading to shortages
- Review DC to customer location service level and provide insight/recommendation for improvement
- Measure Bad Goods and identify Opportunities
- Review shelf life/freshness requirements and work with CSA to proactively communicate to customer to avoid shortages or refusals (Develop or enhance existing tools to identify SKUs approaching minimum shelf life requirements)

**What will make you successful**:
You will also:

- Possess a University Degree in business, operations management, supply chain, or logistics
- Minimum 2 year's experience in customer service, physical logistics, demand/supply planning or other areas of supply chain.
- Demonstrable record of success in supply/value chain optimization
- Highly developed an

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