Inside Sales Representative

3 months ago

Mississauga, Canada Tsubaki Full time

About us

Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan’s Tsubakimoto Chain Co., to keep it moving smoothly. We cover the country’s needs from our Mississauga, Ontario-based head office and production/distribution facility; and our warehouse facility in Edmonton, Alberta.

About the job

We are looking for an Inside Sales Rep to with good technical and customer service skills to position Tsubaki of Canada Limited (TCL) as a service leader and the acknowledged best Inside Sales Department in the Canadian Power Transmission & Motion Control Industry.
- Includes Health, Dental and Vision benefits
- up to $15K in bonus opportunities
- RRSP matching and a DPSP fund

Overview
- Exceed customer expectations
- Provide professional point-of-service contacts
- Follow through on all customer requests including but not limited to:
- Request for Quotes
- Order Acknowledgements
- Follow-ups and Escalations
- Actively participate in continuous improvement initiatives
- Effectively manage priorities, deadlines, and achieve response time objectives
- Contribute to a positive culture

Essential

**Responsibilities**:
Speed
- Achieve department Key Performance Indicators (KPI):

- Quote Response Time (QRT)
- Average Daily Calls
- Open Message & Categorization Rate
- Ability to take control of a situation, gather all pertinent information and communicate with other departments in order to have the customers’ requirements adhered to in a high-paced fashion
- Follow up on outstanding requests in a timely manner
- Provide immediate service to DSMs by keeping a clear line of communication between ISR - DSM at all times

Efficiency
- Ensuring your workspace is organized and your notes and tips are easily accessible
- The ability to prioritize while maintaining a high level of quality and professionalism
- The ability to take on different opportunities while performing daily duties

Quality
- Achieve department Quality Key Performance Indicator:

- Errors Per Thousand (EPT)
- Adhere to Cost estimating tools to improve the accuracy and efficiency of the cost estimating process
- Analyze and price out drawings, renderings, and other documentation ensuring accuracy, profitability and time sensitivity are the highest priority.
- Ensure the highest level of attention to detail when undertaking any task
- Ensuring a high level of professionalism is adhered to when communicating with customers (external and internal)
- Ensure there is always written documentation when following through with verbal communication

Salesmanship
- The ability to work well with all departments within the company:

- Internal customers are just as important as external customers
- Proactively probe for target information
- Work alongside DSM in order to help tend to all customers’ needs. The partnership between ISR and DSM is of the utmost importance
- Take ownership of all opportunities, challenges, and mistakes
- A willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism
- A Positive and friendly phone manner is crucial to an ISR’s persona and success
- A high level of Empathy is required in order to identify customer concerns and convert them into a positive experience.

**Qualifications**:

- Education:
- College diploma or;
- 3 years of relevant Inside Sales or Customer Service experience.
- Communication skills:
- Verbal - Always maintain a calm, professional, and confident phone manner.
- Written - Ensure all correspondences are clear, concise, and correct; are free of spelling and grammar mistakes.
- Language - Fluent in Canadian English
- Organization skills:

- Detail Management - Ensure your work always takes into account the customer's needs and instructions. Assumptions are always documented, and alternatives are clearly communicated.
- Time Management - Finish open requests within department expectations. Delays are communicated proactively to all stakeholders.
- Priority Management - Handling multiple tasks is a day-to-day reality of the role. Ensure that higher priority items take precedence but that all open tasks are completed on time.
- Escalate Appropriately - Escalate pending tasks to Supervisor and Managers when further delay will cause us to not achieve our response time goals.
- Technical Skills:

Commercial or business math - ability to calculate ratios, discounts, margins, etc
- Mechanical aptitude & technical acuity
- Drawing interpretation and/or blueprint reading
- Ability to analyze opportunities and offer appropriate product & commercial solutions and/or alternatives
- Personal Motivation
Demonstrate a strong desire to self-educate and develop
- Be personally motivated to own issues and see them through to a solution
- Escalate appropriately
- Look for multiple ways to say YES before saying NO

  • Inside Sales Representative

    3 months ago

    Mississauga, Canada Easyinsure - Mississauga Branch Full time

    **Inside Sales Representative responsibilities include**: - Understanding customer needs and requirements - Routing qualified opportunities to the appropriate sales executives for further development and closure **Job brief** We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. **What...

  • Inside Sales Representative

    4 months ago

    Mississauga, Canada Vacuum Products Canada Full time

    **Join Our Team as an Inside Sales Representative!** Are you a proactive and detail-oriented individual with a passion for driving sales success? If so, we have an exciting opportunity for you to shine as our **Inside Sales Representative **at Vacuum Products Canada Inc.! **About Us**:At Vacuum Products Canada Inc., we're more than just a business - we're...

  • Inside Sales Representative

    3 hours ago

    Mississauga, Ontario, Canada CB Canada Full time

    Job SummaryWe are seeking a highly motivated and results-driven Inside Sales Representative to join our team at CB Canada. As an Inside Sales Representative, you will be responsible for positioning the company as the service leader by exceeding customer expectations, providing professional point-of-service contacts, and following through on all customer...

  • Inside Sales Representative

    3 months ago

    Mississauga, Canada Omland Hospitality Products Ltd Full time

    Job Summary: Join our dynamic team as an Inside Sales Representative at OMLAND HOSPITALITY a thriving small business committed to delivering exceptional product/services to Hotels & Institutions. As an Inside Sales Representative, you will be crucial in driving revenue growth by proactively reaching out to potential clients, understanding their needs, and...

  • Inside Sales Representative

    3 months ago

    Mississauga, Canada Sycor Technology Inc Full time

    Sycor Technology Inc, a worldwide distributor of electrical/electronic wire and cable and manufacturer of cable harnesses, is seeking an ambitious and self-motivated individual to join our sales team as **Inside Sales Representative**. **Responsibilities**: The inside sales representative will provide product & service information to our customer base;...

  • Inside Sales Representative

    3 months ago

    Mississauga, Canada SUREWAY INTERNATIONAL INC. Full time

    As an Inside Sales Representative**,** you need to have a passion for customer service and thrive in a fast-paced environment. This vital quality allows you to be a team oriented individual who enjoys working with others. **QUALIFICATIONS** - Entrepreneurial minded individual with a strong work ethic. - Strong interpersonal and communication skills. -...

  • Inside Sales Representative

    5 days ago

    Mississauga, Ontario, Canada Champion Commercial Products Full time

    Job OverviewWe are seeking a motivated Inside Sales Representative to join our dynamic sales team. The ideal candidate will be responsible for generating leads, building relationships with potential clients, and closing sales deals over the phone.Responsibilities- Conduct outbound calls to prospective customers to introduce our products- Understand customer...

  • Inside Sales Representative

    5 days ago

    Mississauga, Ontario, Canada Absolute Stainless Inc. Full time

    Join a dynamic team as a Jr. Inside Sales Representative at Absolute Stainless Inc., a leading distributor of stainless steel fasteners, and contribute to delivering exceptional customer service and sales performance. Absolute Stainless Inc. is a Canadian-owned and operated company with over 120 years of fastener experience. We are a master distributor of...

  • Inside Sales Representative

    2 weeks ago

    Mississauga, Canada Sycor Technology Inc Full time $35,000 - $40,000

    Company Description:Sycor Technology Inc is a leading distributor of electrical/electronic wire, cable, and associated wire management products. We are also a manufacturer of custom cable harnesses. Since 1981, we have been providing value-add services such as re-colouring, striping, printing, cutting, and kitting. Our headquarters is located at Unit 1- 2220...

  • Inside Sales Representative

    2 weeks ago

    Mississauga, Canada Sycor Technology Inc Full time

    Company Description:Sycor Technology Inc is a leading distributor of electrical/electronic wire, cable, and associated wire management products. We are also a manufacturer of custom cable harnesses. Since 1981, we have been providing value-add services such as re-colouring, striping, printing, cutting, and kitting. Our headquarters is located at Unit 1- 2220...

  • Inside Sales Representative

    3 months ago

    Mississauga, Canada McBritty Foods Full time

    '''Duties''' - Conduct outbound sales calls to potential customers - Sales administrative duties as assigned - Build and maintain relationships with existing customers - Identify customer needs and recommend appropriate products or services - Negotiate pricing and terms of sale - Provide exceptional customer service throughout the sales process - Utilize...

  • Inside Sales Representative

    4 months ago

    Mississauga, Canada Willson International Ltd. Full time

    Love going to work every day? We do. Interested in a career with a progressive fourth generation, family owned company with 100 years of experience? Willson International is a fourth-generation organization offering Customs Brokerage and Third-Party Logistics solutions to our clients. We are dedicated to our people because the people we hire are the...

  • Inside Sales Representative

    2 weeks ago

    Mississauga, Ontario, Canada HELUKABEL Canada Full time

    About Helukabel CanadaWe are a leading manufacturer of high-quality cables and wires, committed to delivering exceptional products and services to our customers.Job SummaryWe are seeking a highly motivated and results-driven Inside Sales Representative to join our team in Mississauga, ON. As an Inside Sales Representative, you will be responsible for...

  • Inside Sales Representative

    2 weeks ago

    Mississauga, Ontario, Canada HELUKABEL Canada Full time

    About Helukabel CanadaWe are a leading manufacturer of high-quality cables and wires, committed to delivering exceptional products and services to our customers.Job SummaryWe are seeking a highly motivated and results-driven Inside Sales Representative to join our team in Mississauga, ON. As an Inside Sales Representative, you will be responsible for...

  • Inside Sales Representative

    5 months ago

    Mississauga, Canada Human Integrity HR Full time

    Competitive salary package - Comprehensive health benefits plan - Opportunities for professional growth **Job Description: Inside Sales Representative - Whole Body MRI** Are you a motivated and results-driven individual with a passion for sales? Are you interested in making a difference in healthcare by promoting cutting-edge technologies? Look no further!...

  • Inside Sales Representative

    4 weeks ago

    Mississauga, Canada HELUKABEL Canada Full time

    Here we GROW again! Our fast-paced and high energy team in Mississauga is looking for its newest team member! If you want to learn more about joining Helukabel as an Inside Sales Representative look no further! We LOVE transferable skills in business development, cold-calling, and customer success! We can't wait to meet you! Who are we?HELUKABEL® is an...

  • Inside Sales Representative

    1 week ago

    Mississauga, Ontario, Canada Philips Full time

    About the Role:We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Philips. As an Inside Sales Representative, you will play a critical role in driving sales growth and revenue for our company.Key Responsibilities: Achieve daily, monthly, and quarterly sales targets and quotas. Develop and maintain strong...

  • Inside Sales Representative

    1 week ago

    Mississauga, Ontario, Canada Philips Full time

    About the Role:We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Philips. As an Inside Sales Representative, you will play a critical role in driving sales growth and revenue for our company.Key Responsibilities: Achieve daily, monthly, and quarterly sales targets and quotas. Develop and maintain strong...

  • Inside Sales Representative

    1 week ago

    Mississauga, Ontario, Canada EMCO Corporation Full time

    Job SummaryEMCO Corporation is seeking a highly skilled Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for interacting with customers to generate and close sales, meet or exceed sales and gross profit targets, and build long-lasting loyal customer relationships.Key ResponsibilitiesProcess sales orders...

  • Inside Sales Representative

    1 week ago

    Mississauga, Ontario, Canada EMCO Corporation Full time

    Job SummaryEMCO Corporation is seeking a highly skilled Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for interacting with customers to generate and close sales, meet or exceed sales and gross profit targets, and build long-lasting loyal customer relationships.Key ResponsibilitiesProcess sales orders...