Team Lead

3 months ago

Edmonton, Canada Prospect Human Services Full time

**Position**

Team Lead

**Location**

Edmonton, AB

**Type**

Full Time 10 Month Contract

About Us

**Break Barriers. Employ Change.**
- At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths._

Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.

Recognizing that not everyone learns in the same way, our methods include art and the great Alberta outdoors as tools. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, let’s get to work

**What will you do?**

Working in collaboration with our Edmonton team, you will be providing valuable services to unemployed Albertans. You will be responsible for providing day to day leadership to staff and fostering collaborative relationships with existing services/programs while developing new service streams/offerings.
- Maintain funder relationships, contract deliverables, outcomes, and reporting
- Promote services as necessary and ensures appropriate client volumes are achieved
- Monitor services to ensure high quality and client/employer satisfaction
- Provide recommendations on modifications to service design to the related manager
- Under the supervision of the Senior Manager, the Team Lead will oversee and ensure completion of funder reports
- Assists the Senior Manager by leading or participating in team meetings
- Supervise and coordinate staff:

- Coordinate program schedules and ensure implementation
- Coordinate team, workloads and caseloads to make sure tasks are completed on time and to a high quality
- Provide guidance and support to the team with complex client and/or employer and workplace training situations
- You will be involved in the community and will work to establish new employer and stakeholder relationships as well as maintain current connections

**What does it take to do this job?**
- A post-secondary education, 3+ years’ experience in a similar role that is directly related to business development (equivalent combination of education and professional experience will be considered)
- 3+ years’ client relations with direct experience relating with a broad demographic
- 1-2 years’ leadership or supervisory experience required
- Intermediate proficiency with Microsoft Office products (Word, Excel, PowerPoint) and presentation software; advanced proficiency with internet, online, and social media platforms
- Exceptional oral communication, team work, and interpersonal skills
- Knowledge of and experience using career exploration tools and websites, with the ability to assist clients in synthesizing and analyzing information to develop realistic action plans and job targets
- Experience accessing local labour market information and tools
- Elevated written communication and content development experience
- Experience leading/facilitating different formats of meetings, workshops and presentations to various audiences of internal and external stakeholders
- Ability to create analytical reports, develop and utilize spreadsheets, conduct needs and gap analyses, collect and analyze stats, and action results from findings
- Capability to set goals for one’s self and team develop their goals

**Further Notes**:

- Travel is required for this role throughout Alberta. A valid drivers license is required.
- All employees must be flexible to work from the office as well as from home based on the program needs.
- Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided considers any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially._

**Enthusiastic**

Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.

**Professional**

In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.

**Innovative**

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.

**Inclusive**

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged and motivated, and their contributions help Prospect attain its goals.

**Collaborative**

Prospect seeks different perspectives. All partie

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