Service Manager

3 days ago

Victoria, Canada P&R Truck Centre Full time

P&R Truck Centre is the Western Star and Freightliner dealer for southern Vancouver Island, as well as the Mitsubishi Fuso and Doepker Trailer dealer for Vancouver Island, and Trail King Trailer dealer for British Columbia. Celebrating over 44 years in business we pride ourselves on providing exceptional customer service to our customers from Victoria to Port Alberni and all points in between. With our current six locations across the island - Saanichton, Victoria, Langford, Duncan, Nanaimo and Campbell River, we are an established premier dealer on Vancouver Island.

**We are looking to hire a Service Manager for our busy Langford, BC location**

As a Service Manager for P&R Truck Centre, you will be responsible for managing an efficient and profitable service department through productive staffing, customer retention, technician training and quality workmanship while improving productivity and meeting department objectives & goals.

**Responsibilities**:

- Managing the Service Technician team, ensuring team members are performing their duties as outlined in their job descriptions.
- Conduct yearly performance reviews with all service team members.
- Work with the dealer and the management team in developing and implementing strong administration policies and procedures.
- Assist all service staff in the completion of all repair orders. Assist techs in their comments and stories, and work with service and warranty administrators to ensure that all work orders are processed and closed in a timely matter.
- Work with administration staff to manage and reconcile technician time on a daily basis.
- Work with the service team to ensure that there is a steady workflow and that all customers needs are identified, with their expectations met.
- Develop strong customer relationships, meeting with customer when required, to answer questions, and resolve disputes over charges, and most importantly, develop new business opportunities.
- Participate in the company management team, attending meetings when required, to help create the company future.
- Develop strong relationships with all factory support representatives.
- Assist all dealership personnel in maintaining levels of customer service and product support.
- Review open repair orders over 3 days with Service Advisors to ensure follow up and closure.
- Seek out and securing new service business.
- Investigate the progress of vehicle completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.
- Working with HR, schedule technicians for required dealership training courses for Technicians and service team members.
- Hold monthly staff and Technician meetings.
- Interview potential Service Department employees
- Other duties as assigned.

**Requirements**:

- Previous experience within the Heavy-Duty Truck Industry
- Customer Service Oriented - we go the extra mile for our customers.
- Team player, able to multi-task & prioritize in a busy dealership environment.
- Experience with Procede considered an asset.
- Proficient with Microsoft Office products.

**Perks & Benefits**:

- _**Benefits**_: Medical & Dental available after 3 months. Premiums paid by employer (except for LTD)
- _**Pension Plan**_: Company sponsored pension plan available at 6 months to all employees.
- _**Growth & Development**:_ Access to cutting edge training & technology through Daimler Trucks North America.
- _**Well established & growing company**_: We are locally owned & operated and have been in business for over 44 years
- _**Mobility**_: 6 locations on Vancouver Island. Lots of room to grow with us

**Benefits**:

- Company car
- Company pension
- Dental care
- Employee assistance program
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dealership: 1 year (preferred)
- Customer service: 1 year (preferred)
- Heavy Duty Truck: 1 year (preferred)

Licence/Certification:

- Journeyman (preferred)
- Commercial Vehicle Inspector License (preferred)

Work Location: One location

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