Customer Care Specialist
3 weeks ago
Remote Ontario and Nova Scotia, Canada_
Awesome opportunity for you to start a career in technology We are looking for a passionate, tech-savvy, problem-solving, and customer service-focused individual to join our Modifications Call Center Specialist team. We will train you to become a website guru who will consult with and assist customers through utilizing your creativity and customer service skills. As a Modification specialist, your success within the role allows you to help small businesses achieve their goals.
- What you'll do:
- Positively impact small business's ability to grow & thrive-
- Communicate with customers via inbound call center focused on a high level of customer satisfaction-
- Support clients using your knowledge, design experience, and other creative assets-
- Take the time to understand our customers’ goals and challenges, consult options and make recommendations to enhance their design/marketing strategy-
- Ability to thoroughly listen, understand and assist each customer to resolve their needs-
- Openly accepts and incorporates qualitative feedback-
- Participates in cross-functional team meetings to improve processes- Who you are:
- Broad technology experience-
- 1 or more years of amazing customer service experience-
- Knowledge of internet, social media and/or small business-
- Excellent written communication skills-
- Detail-oriented and problem solver-
- Strong conflict resolution, critical thinking and troubleshooting skills-
- Must be able to multi-task and work well in a fast-paced environment-
- A great attitude paired with a love for design and troubleshooting-
- Desire to learn web-based technologies-
- You enjoy interacting with diverse groups of people, both internal/external customers-
- Up-to-date design portfolio displaying recent work
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