Warranty Administrator

7 days ago

Milton, Canada Food Service Solutions Inc. Full time

Food Service Solutions Inc. has an immediate opening for a Warranty and Service Administrator position. We are looking for an individual who is a team player, has a positive attitude, and is willing to go the extra mile for our internal and external customers.

**Responsibilities**
- Filing all warranty claims for each unit - completed daily
- Assisting all personnel and field staff in resolution of warranty related claim issues
- Audit and analyze warranty claim data to ensure that the warranty claims adhere to service policies and procedures requirements
- With direction from Management, acting as a liaison for all warranty department functions with respect to warranty claim authorization and payment functions
- Reviewing and suggesting revision to the service policies and procedures and warranty claim review policies and procedures, documenting as required
- Start or return communication with all customers
- Support Service Team to address inquiries related to Parts, Service and Warranty
- Manage and Monitor Customer Satisfaction surveys, collecting data, and contacting customers as required
- Filing warranty department documents
- Assisting with any other service department function to ensure excellent customer service
- Maintaining working knowledge of products, warranty claims and resources
- Reconciling all warranty receivables and working with the accounting department to collect payments
- Utilizing technical knowledge of equipment service to verify proper documentation of repairs for warranty coverage and payment
- Assist in monitoring and managing key metrics and ASA reporting
- Become the Subject Matter Expert, assisting with implementation and training on any new software platform utilized to improve administration of warranty claims
- Other duties as assigned

**Skills Required**:

- Minimum of 2 years of college and/or minimum of 3 years of warranty experience
- Knowledge of Microsoft Office and have computer proficiency
- Comfortable in a fast-paced environment and able to multi-task
- Team player who works productively with a wide range of personalities
- Manages time effectively and adapts quickly to changing priorities
- Able to work independently with some direction
- Effective listening and good phone skills
- Strong problem solving/analytical abilities
- Strong commitment to quality customer service
- Strong verbal, written, and interpersonal communication skills in a small team setting
- Capable of effectively managing multiple issues and prioritizing them
- Any repair/maintenance service industry knowledge is a definite plus

**Benefits**:

- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Expected start date: 2025-01-13

  • Community Coordinator

    6 months ago

    Milton, Canada Mattamy Homes Full time

    **Location**: Milton, Ontario **Company**: Mattamy Homes Canada **Department**: Warranty, GTA Urban Division **Employment Type**: Full-Time**Reports to**: Warranty Manager When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people,...

  • Warranty and Accounts Receivable Coordinator

    2 days ago

    Milton, Canada Food Service Solutions Inc. Full time

    **Warranty and Accounts Receivable Coordinator** The Warranty and Accounts Receivable Coordinator plays a vital role in supporting the smooth operations of the warranty claims process and accounts receivable functions. This role involves managing all warranty claims, ensuring adherence to service policies, reconciling warranty receivables, and collaborating...

  • Internal Service Coordinator

    1 month ago

    Milton, Canada Milton Hyundai Full time

    **Introduction**: Milton Hyundai is looking for an enthusiastic, and detail-orientated Internal Service & Warranty Administrator to join our established fixed operations team. **Company**: Based in Milton, Milton Hyundai is a member of an automotive group that includes three dealerships in Milton, and has been in operation for over 60 years. In that time of...

  • Customer Care Administrator

    3 months ago

    Milton, Canada Lindvest Properties Limited Full time

    **Job Summary** The Customer Care Administrator will work closely with the Warranty Care Manager and assist in all daily administrative duties. These duties will include maintaining all documentation in their allocated destination (i.e. uploading and updating Newstar, Builderlink and all Tarion Warranty items) and building a rapport with homeowners,...

  • Intern - Msd Quality

    6 months ago

    Milton, Canada McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...

  • Condominium Manager

    3 months ago

    Milton, Canada Melbourne Property Management Inc. Full time

    **ABOUT US** Melbourne Property Management is a Toronto-based firm serving the Ontario market. It is built on over 100 combined years of our team’s experience in the property management industry. Melbourne Property Management aims to create a sense of community within each condominium we manage, in the same way that the City of Melbourne focuses on being...

  • Customer Care Specialist

    6 months ago

    Milton, Canada MCKESSON Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...

  • Internship: Product Marketing

    3 months ago

    Milton, Canada Eaton Full time

    **What you’ll do**: **Eaton is currently looking for a Product Marketing Intern for a 12-month assignment at our Milton, Ontario facility.** **Primary Function**: This role will support the marketing of Eaton’ s Low Voltage Distribution Assemblies in Milton, Ontario. The primary functions of the position are to create, support, and implement the value...

  • Internship: Product Marketing

    6 months ago

    Milton, Canada Eaton Full time

    **What you’ll do**: **Primary Function**: This role will support the marketing of Eaton’ s Low Voltage Distribution Assemblies in Milton, Ontario. The primary functions of the position are to create, support, and implement the value propositions to generate demand for Canadian manufactured assemblies. **Essential Functions**: - Assist in managing...