Customer Service Representative

5 months ago

Vancouver, Canada ACTRA FRATERNAL BENEFITS SOCIETY Full time

**Position Summary**

**General Scope of Duties**:
Benefits Help Desk:

- Provides general customer service support to Members’s Insurance program related queries.
- Demonstrating a good understanding of the Members’ Insurance program and collaborating with the Benefits renewal team, provides general information on the annual renewal process, the basic concepts and timeframes, verifies and confirms coverage options including the general impact of life events.
- With a good understanding of the various policies, practices and procedures relating to claims processing requirements, works with the Benefits adjudication team to answer general Member inquiries relating to prescription drugs, health and dental claims.
- Working with the Benefits adjudication team assists with collection of information, as deemed appropriate, from service providers, hospitals, dental offices etc., to facilitate completion of claims processing.
- Supports general eligibility requirements such as collection of claims information including medical referrals, form03s, letters of authorization, Power of attorney documentation, etc.
- Confirms general reimbursement criteria for Special Authorization drugs, as required, guiding Members through the form completion to facilitate the clinical process with ClaimSecure.
- Flags the responsible Benefits staff person of inquiries regarding Disability, 3rd provider Benefits, Estates, etc., to ensure timeline responses and resolution.
- Tracks and logs all Member inquiries/issues in the eligibility system (Cerberus) to ensure resolution is achieved and appropriate documentation is on file.
- Working with the West office Manager, provides both regular and ad hoc departmental administrative support, as required, including during the Members’ Insurance Program Renewal and Claims deadline periods.
- Assists in alerting the Benefits Manager of any trends or concerns that may be developing so that appropriate action can be taken.

RRSP Help Desk/Administration:

- Provides additional ad hoc support to AFBS staff regarding any of the above matters especially during busy periods.
- Logs, tracks and updates all Form 20, Home Buyers Plan, Lifelong Learning Plan and Excess withdrawals in a spreadsheet and liaise with Finance in Toronto to ensure all withdrawals are captured and processed on a monthly basis
- With a focus on the West is first point of contact for all incoming RRSP transfers, keeping names, account numbers and dates of transfer requests on a centralized spreadsheet with a focus in the West. Ensures regular follow up with relinquishing institutions until monies are received by AFBS.

AFBS West Office administrative support:

- Provides information to new UBCP/ACTRA members and advocating for AFBS as their Benefit provider choice.
- Receives and sorts through incoming mail, actioning anything that needs to be actioned and forward to Toronto office for processing as necessary.
- Provides administrative assistance to the AFBS West manager as required for virtual member meetings, in-person events, etc.

**PLEASE NOTE that responsibilities of this position **may be modified** **from time to time to ensure AFBS’ business needs are met.**

Pay: $907.76 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Work Location: In person

  • Customer Service Representative

    5 months ago

    Vancouver, Canada Vancouver Camera Service Full time

    **Overview**: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity for someone who enjoys working in a...

  • Senior Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    Job SummaryThe BC Public Service Agency is seeking a Senior Customer Service Representative to join our team in Golden, BC. As a key member of our In-Person Services team, you will provide exceptional service to citizens and businesses across a range of programs.You will work closely with a dynamic team that values inclusivity and collaboration, providing...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our In-Person Services Team in Trail, BC. As a Customer Service Representative, you will be responsible for providing exceptional service to the community, handling tasks such as data entry, reviewing applications, and processing payments.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our In-Person Services Team in Trail, BC. As a Customer Service Representative, you will be responsible for providing exceptional service to the community, handling tasks such as data entry, reviewing applications, and processing payments.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    About this PositionThis role is part of a dynamic and diverse team that values inclusivity and collaboration. As a Customer Service Representative, you will work closely with a variety of colleagues who are dedicated to providing exceptional service to the community.The RoleIn this role, you will be responsible for helping people in-person, by phone, and...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    About this PositionThis role is part of a dynamic and diverse team that values inclusivity and collaboration. As a Customer Service Representative, you will work closely with a variety of colleagues who are dedicated to providing exceptional service to the community.The RoleIn this role, you will be responsible for helping people in-person, by phone, and...

  • Customer Service Representative/cashier

    5 months ago

    Vancouver, Canada Vancouver Camera Service Full time

    DUTIES: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. - Resolving customer complaints or issues in a professional and timely manner - Assisting customers with...

  • Csr (Customer Service Representative)

    5 months ago

    North Vancouver, Canada Paris Service Group Full time

    _You’re the best and you want to join a team that appreciates you, where you can create your own opportunities?_ - **Who We Are**_ We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a while in Vancouver. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a...

  • Customer Service Representative

    5 months ago

    Vancouver, Canada Lotus Full time

    **Customer Service Representative** **Vancouver, CA** - ** Full-Time Hours / ASAP Start**: - ** Ongoing Training & Support**: - ** Weekly Pay with Bonuses** **Start your New Career today!** Over the busy summer period, we're looking to increase on-site representation for all our clients across the region. This means we'll need to bring on board several...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    We are seeking a Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The successful candidate will be responsible for handling customer inquiries in a timely and professional manner,...

  • Customer Service Representative

    6 months ago

    Vancouver, Canada Patterson Full time

    **Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...

  • Customer Service Representative

    2 months ago

    Vancouver, Canada Busy Bee Gold Dry Cleaners Full time

    **Job description** Busy Bee Gold is a family-owned business that specializes in environmentally friendly dry cleaning with over 35 years of innovative experience in stain removal, pressing, cleaning, tailoring, and bridal services. The company works with all the major luxury brands, major films, TV shows, and performers like Cirque du Soile, earning the...

  • Customer Service Representative

    5 months ago

    Vancouver, Canada RMDY Brands Full time

    **Position Summary**: Remedy Brands is seeking for a **Full Time** Customer Service Representative to join our team. (This is not a Remote position). **Key Responsibilities**: - Answer incoming customer inquiries - Record and modify customer information within the database - Engage with clients in a friendly and professional manner while actively listening...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada London Drugs Full time

    Customer Service RepresentativeAt London Drugs, we're committed to providing a superior shopping experience for our customers. As a Customer Service Representative, you'll play a key role in ensuring our customers receive exceptional service throughout the General Sales area. Your responsibilities will include handling customer issues, supervising the front...

  • Customer Service Representative

    2 months ago

    Vancouver, British Columbia, Canada Save-On-Foods Full time

    {"title": "Customer Service Representative", "content": "At Urban Fare, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a key role in ensuring our customers receive world-class service. Your responsibilities will include:Providing personalized service to customers, answering their...

  • Customer Service Representative

    2 months ago

    Vancouver, British Columbia, Canada Save-On-Foods Full time

    {"title": "Customer Service Representative", "content": "At Urban Fare, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a key role in ensuring our customers receive world-class service. Your responsibilities will include:Providing personalized service to customers, answering their...

  • Customer Service Representative

    3 weeks ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.Key Responsibilities:Respond to customer inquiries and resolve complaints in a...

  • Customer Service Representative

    7 days ago

    Vancouver, Canada Busy Bee Gold Dry Cleaners Full time

    **The Company** Busy Bee Gold is a family-owned business that specializes in environmentally friendly dry cleaning with over 35 years of innovative experience in stain removal, pressing, cleaning, tailoring, and bridal services. The company works with all the major luxury brands, major films, TV shows, and performers like Cirque du Soile, earning the trust...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Spring Financial Inc. Full time

    Job Title: Customer Service RepresentativeAs a Customer Service Representative at Spring Financial Inc., you will play a critical role as the first point of contact for our applicants.Your job will be to reach out to these prospects over the phone and guide them through the application and documentation process.Providing excellent customer service at each...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Spring Financial Inc. Full time

    Job Title: Customer Service RepresentativeAs a Customer Service Representative at Spring Financial Inc., you will play a critical role as the first point of contact for our applicants.Your job will be to reach out to these prospects over the phone and guide them through the application and documentation process.Providing excellent customer service at each...