Standards Enforcement Coordinator

2 weeks ago

Toronto, Canada CPA Ontario Full time

**An Opportunity To Make a Positive Impact**

**and Contribute to the Highest Standards**

**of Professional Conduct**What You’ll Be Doing**:
**Monitoring complaint intake channels and acting as the initial point of contact** for complainants and respondents.

**Communicating with the parties involved in the complaints process** to gather sufficient and appropriate information and supporting documentation.

**Reviewing complaint materials and conducting research** in support of** **the Officer team to develop risk-adjusted case plans.

**Completing case management database updates**.

**Assisting with drafting, amending, or compiling file and related materials** and where necessary, liaising with Professional Conduct Committee members or other departments within the organization.

**Providing administrative support **for activities involving file management and external contractors.

**Communicating with Divisional Court, Criminal Court, and other Superior Court branches** to facilitate inquiries, complete document requests, obtain transcripts of external proceedings/sentencings and copies of legal cases.

**Analyzing data and preparing reports, statistics and related document briefs** that will be relied upon by the Vice President, Standards Enforcement and/or Professional Conduct Committee in carrying out its respective mandates.

**Liaising with internal and external parties** to support file transfers and the management of requests for information, including requests relating to the independent review of complaints.

**Supporting the Regulatory Specialist**, where required, in meeting management activities involving the Professional Conduct Committee, which include liaison work with the Investigations and Prosecutions team and acting as the Professional Conduct Committee meeting moderator.

**Supporting the team’s process improvement initiatives and digitization efforts** in regard to record management and retention, as well as case management timelines, commitments, outcomes and key performance indicators.

**Assisting with analyzing and monitoring ongoing workflow** and the prioritization of complaint files and reporting progress to the Vice President, Standards Enforcement.**Assisting with performing statistical analysis of KPIs** for internal and external reporting.**Participating in special projects and initiatives** and liaising with other areas of the organization as requested by the Vice President, Standards Enforcement in support of the organization’s strategic and/or regulatory priorities, including conducting presentations to the Senior Leadership Team.

**Who You Are**:

- A post-secondary graduate with a diploma or degree and experience in a related field such as legal, regulatory, investigative or professional services. You have either an understanding of, or professional experience in public accounting (an asset, but not required).An excellent communicator (verbal and written) with the ability to communicate with internal and external stakeholders and handle difficult conversations with diplomacy.Digitally fluent with excellent proficiency in Microsoft Office products including Word, Excel, Outlook, Teams and working knowledge of Adobe Acrobat, and ideally having experience with Visio, File Cloud, SharePoint, Salesforce and case management software, and with Power BI, or other data analytics tool.A highly organized professional, able to manage multiple tasks, meet competing deadlines and prioritize in a fast-paced and high-volume environment.Skilled at conflict resolution, along with excellent attention to accuracy and detail.A proactive self-starter with positive energy and drive for continuous improvement who also possesses strong business acumen.Experienced in a collaborative team setting or project-oriented environment.**What We Offer**:
**A fast-paced environment.** Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together.**Flexible working solutions. **Work environments are changing rapidly. We provide flexible, remote working options to support you in your career.**Diversity and inclusion.** We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and guide our CPAs.**Ongoing learning and career growth.** We want your career to skyrocket. There are unlimited career advancement and professional development opportunities that we support with learning investments to promote your future growth. Thrive with us.**Focus on your well-being. **With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.**Who We Are**:

- We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our 100,000 members and 21,000 students meet the hig

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