Seasonal Customer Experience Representative

5 months ago


Oshawa, Canada Indigo Books & Music Full time

Company Description
**Location: Indigo Oshawa Centre**

**Shift: Operations/Visual Merchandising - 5AM/9PM (off-hours) start-time required**

**Schedule: Part-time, Seasonal Contract**

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO
- ** Support the daily operations of the store, before or after the store closes (5AM or 9PM start time)**:

- Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
- Use merchandising standards to create a visually appealing, stimulating store
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Role model Indigo’s High Performance Characteristics
- Seek information regarding new products, promotions and programs
- Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience

**Qualifications**:

- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

**WELCOME HOME



  • Oshawa, Ontario, Canada Indigo Books & Music Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and contributing to the success of our store.Key ResponsibilitiesProvide exceptional customer service and...


  • Oshawa, Canada Indigo Full time

    Company DescriptionLocation: Indigo Oshawa Centre (419 King St. W, Oshawa ON L1J 2K5)Schedule: Part-Time Seasonal (Aug 25, 2024-Jan 25, 2025)Shift: 5AM availability required (9pm overnights during peak times), Operations and Visual MerchandisingDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and...


  • Oshawa, Canada Indigo Books & Music Part time

    You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.WHAT YOU'LL...


  • Oshawa, Ontario, Canada Carter's, Inc Full time

    About UsCarter's, Inc. is a leading North American apparel retailer exclusively for babies and young children.We own the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.Our Company-operated stores are located throughout the United States, Canada, and Mexico, and we also sell our products online at www.carters.com and...

  • Seasonal

    1 month ago


    Oshawa, Canada Swarovski Full time

    **Overview** We are seeking enthusiastic and dedicated individuals for our Seasonal positions. This role is perfect for those looking to gain valuable experience in a dynamic environment while contributing to our team during peak seasons. As a Seasonal employee, you will play a crucial role in ensuring our operations run smoothly and...


  • Oshawa, Canada La Senza Full time

    Seasonal Associate - Job Description Overview La Senza seasonal associate delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They live our values and represent the brand in their behaviors. Role and Responsibilities - Responsible for developing customer loyalty and...


  • Oshawa, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Oshawa, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...


  • Oshawa, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

    OverviewThe ideal candidate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store.Salary & BenefitsWe offer a competitive hourly rate of $$12.50. The physical demands of the job require climbing ladders, setting up fixtures, lifting/moving up to 50 pounds and may require 8 hours of standing/walking.Job...


  • Oshawa, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Oshawa. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items according...


  • Oshawa, Canada Planet Fitness - Taymax Group Full time

    Oshawa 555 Simcoe Street South, Oshawa, ON L1H 8K8, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - All interested Applicants must be able to work December through the end of March_.*_ Job Summary We are looking for a part-time Seasonal...


  • Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) **Job Description**: Customer Service Representative (Bilingual: French/English) Are you looking for a fulfilling role that helps you to make a difference in a customer’s life? We have a great career opportunity awaiting...


  • Oshawa, Canada Stage Windows & Doors Full time

    Salary: Grow with us as a Customer Service Representative at Stage Windows & Doors! **Company Overview**: Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential...


  • Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...


  • Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) **Job Description**: Title: Customer Service Representative (Bilingual: French/English) Location: Oshawa, Ontario **JOB DESCRIPTION** The Customer Service Representative (Bilingual: French/English) interfaces with...


  • Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (On-Site) **Job Description**: The Customer Service Representative (On-Site) position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service...


  • Oshawa, Canada Mobile Instrument Service & Repair Full time

    **Customer Service Representative** Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative...


  • Oshawa, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Oshawa is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...


  • Oshawa, Canada Santa'Ville Full time

    **Position**:Santa'Ville Customer Service Representative - Oshawa Town Centre **About Us** Santa’Ville is a proud retailer and manufacturer of personalized Christmas decorations. We have proudly served in the holiday retail sector for over a decade with locations all over Ontario, Quebec, and New Brunswick. We value our employees and customers and love...


  • Oshawa, Ontario, Canada beBee Professionals Full time

    Job Description: BeBee Professionals is seeking a Customer Service Representative to provide technical support to our customers and internal teams.Key Responsibilities:Respond to customer inquiries and provide technical support via phone, email, or chatTroubleshoot technical issues and provide solutions to customers and internal teamsCollaborate with...


  • Oshawa, Canada Fix Auto Full time

    **Fix Auto** is looking for a **Customer Service Representative!** If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Customer Service Representative,** you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a...