Guest Services Agent
2 days ago
Seeking to hire a full time and a part time guest services agent. Applicants must be available weekends and evenings and be willing and able to cover night audit shifts when needed.
Guest Services Agents will be expected to exceed guests’ expectations and ensure satisfaction using professional interpersonal skills and product knowledge.
Do you have a great work ethic and outstanding customer service skills? This position may be for you.
As a Guest Services Agent, your key responsibilities will be:
- Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude.
- Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events.
- Be well versed in payment procedures including, how compute bills, collect payments, and manage a cash float.
- Perform simple bookkeeping activities, issue room keys and escort instructions to Bellman.
- Posting charges, such as those for rooms, food, liquor, or telephone calls.
- Complete and confirm reservations.
Employment Requirements
- A high school diploma
- Good verbal and written skills
- Basic computer skills
- The ability to work well on multiple tasks simultaneously
- Ability to work in an organized manner with a strong emphasis to detail with mínimal to no supervision.
Experience as a Guest Services Agent is an asset.
Only those considered for the position will be contacted.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: From $13.00 per hour
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
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