Intermodal Coordinator

**Intermodal Coordinator**

**TRANSX GROUP OF COMPANIES**

Operating for over 50 years; the **TransX Group of Companies** is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

**SUMMARY - **_Intermodal Coordinator_**

**_ Shift:_** Monday to Friday ; 8:00 am to 5:00 pm

**_ Reports to: Intermodal Operational Manager_**

Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

**KEY ACTIVITIES**

**Duties and responsibilities include, but are not limited to**:

- Complete daily tracking reports on high-value or temperature sensitive loads.
- Monitor and action temperature discrepancies and troubleshoot reefer codes and failures in order to maintain product integrity.
- Investigate delays, left-behinds, billing issues, etc. and report concerns to the appropriate parties; escalate rail transit delays as required.
- Respond to requests and inquiries from internal and external customers.
- Manage day-to-day and performing dispatch duties for Saskatchewan, Maritime Provinces and US loads.
- Contribute to a positive work environment.
- Liaise with internal and external stakeholders to investigate and resolve operational issues.
- Maintain data integrity for all orders including document scanning.

**SKILLS & KNOWLEDGE**

**_ Education_**
- High School Diploma - Preferred
- Certification in Supply Chain or Logistics is preferred.

**_ Experience_**
- Minimum three (3) years’ dispatch experience in rail or road operations with temperature controlled product.
- Superior organizational skills including time management, attention to detail and the ability to prioritize and multi-task.
- Excellent oral and written communication skills and good judgement; proven ability to respond or escalate inquiries appropriately.
- Ability to clearly communicate problems and solutions to others.
- Proven ability to work independently is essential.
- Proficient in critical thinking and decision-making.
- Strong interpersonal skills, ability to build and foster relationships with internal and external customers.
- Driven to achieve high-levels of customer satisfaction.
- Strong computer and analytics skills including superior knowledge of spreadsheet and related software. Experience with T_MW, Microsoft Excel, Telematics, CN One, Fleetlink, iBright, TK Tracking_, would be considered an asset.
- Knowledge of CN’s network including terminal abilities, challenges and cut-offs would be considered an asset.

**BENEFITS & PERKS**

**WHY JOIN TRANSX?**
- Large, Canadian owned company
- Operating for over 50 years
- Leading transportation and logistics services
- 11 Terminals across North America
- Competitive compensation
- Partnered training programs and learning supports

**BENEFITS**
- Comprehensive group health benefits
- RRSP company match programs
- Referral bonus program
- Training and tuition reimbursement

**RECOGNITION PROGRAMS**
- Annual employee recognition & appreciation events
- Years of service awards
- Employee spotlights in our TransX Newsletter
- Safety recognition
- Annual performance incentives

**OTHER PERKS**
- Employee and family assistance program
- Encouraged work-life balance
- Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
- Team environment
- Professional & personal growth

**APPLY TODAY