Inside Sales and Customer Service

5 months ago

Terrebonne, Canada Rinox inc Full time

**Brief Description of Rinox inc.**

Known for our Innovative collection of products, Rinox is committed to our mission of constantly setting the trends in the market. We are committed to satisfying the needs of our customers and offering exclusive high end concrete products. Join our dynamic team and set the trend in your market now

Report to: Customer Service and Inside Sales manager

Customer Service and Inside Sales Duties: processing customer orders; managing customer requests; arranging transportation, answering customer questions, up-selling and providing alternatives for customers, answer and direct customer service tickets, update CRM with necessary details, co-ordinate with outside sales team for prompt responses, co-coordinating production schedule with production team.

Customer service agent Job Description:

- Organize item orders by editing for price, promotions, weight compliance.
- Arrange shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders.
- Ship items by examining items, destination, route, rate, delivery time; ordering carriers.
- Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
- Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
- Replaces damaged items, shortages, and misshipments by determining optimal response of replacement or credit.
- Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Skills and Qualifications: Documentation Skills, Data Entry Skills, Telephone Skills, Informing Others, Listening, Verbal Communication, Energy Level, Multi-tasking, Dependability, Emotional Control, Reporting Skills, Bi-lingual

Work Schedule: 3 positions available

Schedule 1 - 6am - 3pm

Schedule 2 - 7am
- 4pm

Schedule 3 - 8am - 5pm

Pay: $21.00-$31.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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