Customer Service Experience Expert
3 weeks ago
We are seeking a dedicated and customer-focused professional to join Les Équipements Procepack inc. as a Customer Service Experience Expert. In this role, you will work closely with clients and play a key part throughout the sales process, ensuring an excellent customer experience from start to finish.
Key Responsibilities- Respond to customer requests for quotations in a timely manner.
- Provide detailed product information and pricing, preparing accurate quotations.
- Maintain and update the CRM system with customer interactions and project information.
- Act as the primary point of contact for customers, addressing inquiries and resolving any concerns regarding orders, tracking information etc.
- Organize and manage project information to support seamless communication with customers.
- Ensure a smooth, positive customer experience throughout all phases of the sales process.
- A college or bachelor's degree in a business-related field is preferred.
- Bilingual in French and English, with high proficiency in written English.
- 2-3 years of experience in customer service.
- Excellent interpersonal and communication skills, with the ability to build strong relationships.
- Strong desire and ability to learn continuously.
- Proficient in the Microsoft Office suite (Word, Excel, PowerPoint, etc.).
You'll be part of a dynamic and supportive team, working in an engaging environment with opportunities for growth and development.
Our ideal candidate is passionate about providing excellent customer service and eager to contribute to a thriving company. As a valued member of our team, you can expect:
- A competitive salary range of $50,000 - $65,000 per year, based on experience.
- A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
- Ongoing training and professional development opportunities.
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