Customer Service Experience Expert

3 weeks ago


Terrebonne, Canada Les Équipements Procepack inc. Full time

We are seeking a dedicated and customer-focused professional to join Les Équipements Procepack inc. as a Customer Service Experience Expert. In this role, you will work closely with clients and play a key part throughout the sales process, ensuring an excellent customer experience from start to finish.

Key Responsibilities
  • Respond to customer requests for quotations in a timely manner.
  • Provide detailed product information and pricing, preparing accurate quotations.
  • Maintain and update the CRM system with customer interactions and project information.
  • Act as the primary point of contact for customers, addressing inquiries and resolving any concerns regarding orders, tracking information etc.
  • Organize and manage project information to support seamless communication with customers.
  • Ensure a smooth, positive customer experience throughout all phases of the sales process.
Required Skills & Qualifications
  • A college or bachelor's degree in a business-related field is preferred.
  • Bilingual in French and English, with high proficiency in written English.
  • 2-3 years of experience in customer service.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships.
  • Strong desire and ability to learn continuously.
  • Proficient in the Microsoft Office suite (Word, Excel, PowerPoint, etc.).
Why Work with Us?

You'll be part of a dynamic and supportive team, working in an engaging environment with opportunities for growth and development.

Our ideal candidate is passionate about providing excellent customer service and eager to contribute to a thriving company. As a valued member of our team, you can expect:

  • A competitive salary range of $50,000 - $65,000 per year, based on experience.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
  • Ongoing training and professional development opportunities.


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