Customer Service Clerk

3 months ago

Terrebonne, Canada Les Entrepôts AB Inc. Full time

You're a people person who likes to develop excellent customer relations? Customer satisfaction is a priority for you? You stand out for your interpersonal skills and great attitude, and you treat customers with the utmost respect?

**Why choose Les Entrepôts AB?**

As a Quebec family business operating in the automotive sector, we are the reference for body shop equipment in Quebec At AB, family, team spirit and commitment to our employees are at the heart of our corporate culture.

Join our modern offices in Terrebonne and take your place at the heart of our customer service team As a Customer Service Clerk, you'll play a vital role in satisfying and retaining our customers by ensuring quality service and maintaining strong relationships with our customers.

**What we offer**:
By working at Les Entrepôts AB, you benefit from several advantages:

- Competitive salaries
- Bonuses based on company growth
- Stimulating work environment, including a full kitchen, indoor gym, living room with pool table, large outdoor terrace, etc.
- 4 weeks of vacation per year
- Group insurance plan
- Group RRSP
- 24/7 telemedicine service
- Development-oriented family company
- And much more...

**Job description**:
Under the supervision of the Customer Service Team Leader, the jobholder has good customer relationship skills and enjoys working as part of a team. The Customer Service Clerk is in direct contact with customers and is primarily responsible for processing orders and following up with customers.

**Here's your day-to-day**
- Ensure and process the efficient management of orders;
- Make calls to customers to follow up on inquiries;
- Document and follow up internally on all customer requests;
- Provide technical support to customers when needed;
- Establish and develop excellent customer relations and ensure customer satisfaction;
- Handle and follow up on customer requests and complaints;
- Follow up and propose alternatives to out-of-stock or replacement products;
- Contact customers who have B/O products in order to follow up on receipt dates;
- Coordinate quick pick-ups (at the service counter);
- Keep up-to-date on new opportunities and trends by sharing them with the team leader;
- Establish daily priorities and departmental workload based on the season, promotions and supply needs;
- Ensure good communication with other departments;
- Involvement in resolving customer service issues.
- Act in a professional manner in all circumstances with the customer to provide the best possible customer experience;
- Any other related duties.

**Our next colleague has what it takes**:

- DES, AEC, DEP or equivalent experience
- Fluency in French and English, both written and spoken
- 1 to 5 years of experience in customer service
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint and Outlook)
- Excellent communication skills (interpersonal skills, patience, politeness, tact);
- Excellent customer service skills;
- Thoroughness and good organizational skills;
- Ability to work under pressure;
- Goal-oriented (action and results-oriented);
- Ability to work autonomously;
- Customer service experience in a distribution center (ASSET);
- Knowledge of the body shop industry (ASSET);
- Experience with an in-house system (ASSET).

Type d'emploi : Temps plein, Permanent

Salaire : 45 000,00$ à 60 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés payés
- Événements d'Entreprise
- Gym sur place
- Programme d'Aide aux Employés
- REER Collectif
- Régime de retraite
- Régimes de participation aux bénéfices
- Stationnement sur place

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi
- Quart de jour
- Quart du matin

Types de paie supplémentaire:

- Primes

Capacité à faire le trajet ou à déménager:

- Terrebonne, QC J6Y 0J8: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Question(s) de présélection:

- Quel est votre niveau d'anglais sur 10?

Expérience:

- Service à la clientèle: 1 an (Obligatoire)

Lieu du poste : Télétravail hybride à Terrebonne, QC J6Y 0J8

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