Bdc/call Centre Agent

6 months ago

Toronto, Canada Gyro Group Full time

Gyro Group is currently seeking a dedicated **Business Development Coordinator /Call Centre Agent **to become a valuable part of our team The **Business Development Coordinator (BDC) ** acts as the primary point of contact and representative for our dealers in the Toronto area. They act as a connection point between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments.

**Delivering the Best Possible Customer Experience**. A steady dedication by all Team members is required to deliver the highest level of customer satisfaction during each and every contact.

**Additional Benefits**:We're not just another dealership; we offer a range of amazing perks, including:
Competitive compensation

Work/life balance

Training

Corporate support

Mentorship and development

**Newly Introduced Pension Plan**:We are committed to enriching the future of our dedicated staff members by enhancing our extensive company benefits with the introduction of a pension plan. This investment not only demonstrates our appreciation for our team's hard work and dedication but also underscores our long-term commitment to their financial well-being and security.

Social Events: Be part of our tight-knit community with company-hosted social events and parties, fostering a friendly and fun work environment.

Tenure Bonus: We appreciate your commitment, and that's why we offer tenure bonuses to reward long-term dedication.

Diverse Workforce: Join a diverse workforce that thrives on inclusivity and teamwork, promoting a multicultural and welcoming environment.

Involved Management: Experience highly involved management and owners who care about your growth, success, and job satisfaction.

Room for Growth: At Gyro, we believe in nurturing talent. Expect a career path with room for growth, advancement, and skill development.

**MAIN DUTIES AND RESPONSIBILITIES**:

- Assist customers during their navigation on the website;
- Provide information on and actively promote motor vehicles or promotions;
- Enter the result of each communication into the CRM software and perform necessary follow-ups;
- Make sure a high level of customer satisfaction is always maintained;
- Build trust and maintain a solid business relationship with customers;
- Find opportunities for renewal and for new business through multiple contacts with the dealers' customers;
- Take part in team meetings, workshops and individual development sessions;
- Perform any other assigned task.

**Requirements**:

- Perfect spoken and written English;
- Can handle heavy phone contact (minimum 40 - 60 calls per day);
- Quick learner with no fear of challenge, driven & determined;
- Professional work ethic, responsible, vested interest in dealership success;
- Excellent written and oral communication skills;
- Previous call center experience is an asset;

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- customer service: 2 years (required)

Work Location: In person

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