Reporting Operations Business Analyst
3 days ago
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**Purpose of Position**:
**Main Responsibilities**
- Review and analyse operational and renewal data. Provide insightful analysis and recommendations to enable effective decision making.
- Leverage transactional and other data to identify underlying trends within the business and provide guidance to business leaders.
- Creation, analysis, and delivery of key performance indicators to the renewals team and senior management to assist with driving improved results.
- Ensure data in Assure and other systems utilized by the Renewals and Operations team is accurate. Proactively resolve any discrepancies to ensure reporting is timely and accurate.
- Be point person for renewals teams to address general data questions and help resolve issues.
- Drive continuous improvements in existing and new renewals reports to offer greater insights with less effort.
- Drive automation & development of existing & new renewals reporting. Identify areas where processes need to be streamlined and/or automated. Participate in regional process improvement initiatives. Demonstrate thought leadership around renewal sales data processes and operations.
- Analyze and provide recommendations for improvements related to CS systems and processes and assist with the implementation of systems and projects as required.
- Liaise with various internal stakeholders and partners across the organisation.
- Performing ad-hoc analysis as required
- Assist in the delivery of regular reporting packages created by the reporting team.
- Other responsibilities and key result areas will be assigned as required in line with changing business needs.
**What It Takes**
- Bachelor’s degree in business, economics, mathematics, or equivalent experience
- Strong Microsoft Excel skills to build long term models and perform ad-hoc tasks effectively
- Ability to write queries in SQL to extract meaningful information from complex datasets
- Ability to present complex business analysis in a clear and concise manner and recommend solutions for possible improvements
- Ability to solve problems and navigate complexity in a constantly evolving and ambiguous environment
- Understanding of billings/revenue concepts and the drivers behind them
- Excellent presentation, communication, and interpersonal skills, with strong attention to detail
- Highly Motivated self-starter with the ability to work cross-functionally, as well as independently
- Organized individual with an ability to prioritize multiple deliverables and execute tasks with short lead times in a fast paced and changing environment, with mínimal supervision
- Equally comfortable leading projects and meetings throughout the hierarchy of the organization
- Strong relationship management skills and ability to generate strong internal and external relationships
- Understand relationships between metrics and operational activities
- A degree of comfort with technical environments; you’re willing to step outside your comfort zone
- Previous experience in a global software enterprise with a foundational understanding of business processes
Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.
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