Desktop Support Technician
6 months ago
**About the Job**:
As the Desktop Support Technician in Montreal, QC Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS.
**What will you do?**
- Carry out regular routine, corrective and preventative maintenance on the range of passenger processing equipment within the airport.
- Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs.
- Troubleshoot and resolve basic airline host and connectivity issues.
- Provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
- Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
- Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
- This role is working Monday - Sunday - 4 days on 3 days off (12 hours) covering the hours of 06:00am - 18:00pm or 18:00pm - 06:00am
**What will you bring to ESP?**
- 1-3 years IT maintenance and support experience
- Comp IT A+ or equivalent certification
- Previous IT support and troubleshooting experience, including knowledge of Microsoft Desktop software (Windows 7/10, Office Suite) and operating systems, as well as a working knowledge of IT hardware.
- Self-motivated with a willingness to learn and adapt to any new change or situation.
- Good verbal and written communication skills
- Previous airport/airline experience preferred.
**Physical Requirements**:
- Able to lift or push 20-50 pounds of equipment if need it.
- Able to stand or kneel for extended periods of time.
- Able to use mechanical tools.
**If you are.**
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.
**What we will offer**:
**Personal & Professional Development**
**Diversity, Inclusion & Belonging**
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.
**Salary**:
We offer a competitive range based upon suitability or experience.
**Benefits**:
- Shift allowance
- PTO time
- Perkbox discounts
- On-site Paid Parking
**Who are we**:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.
We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.
Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.
- ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws._
-
Desktop Support Technician
9 hours ago
Dorval, Canada ESP Global Full timeAs the Airport Desktop Support Technician, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS. **What you will be doing ?** - Respond to tickets...
-
Bilingual Desktop Support
2 days ago
Dorval, Canada Atlantis IT group Full time**Bilingual Desktop Support** **Dorval, QC (Onsite)** **Long term** **Responsibilities**: Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and setup during...
-
Desktop Support Specialist
6 months ago
Dorval, Canada NTT DATA Full timeWe are currently seeking a **Desktop Support Specialist **to join our team **Onsite** in** Dorval, Quebec (Montreal).** - Provide bilingual (French-English) desktop support duties and have well-rounded knowledge of the policies and procedures for their work area. - Performs basic troubleshooting, parts replacement, systems upgrades, deployment, and repair on...
-
Desktop Support Specialist
6 months ago
Dorval, Canada NTT DATA Full timeWe are currently seeking a **Desktop Support Specialist **to join our team **Onsite** in** Dorval, Quebec (Montreal).** - Provide bilingual (French-English) desktop support duties and have well-rounded knowledge of the policies and procedures for their work area. - Performs basic troubleshooting, parts replacement, systems upgrades, deployment, and repair on...
-
Desktop Support Technician
7 months ago
Dorval, Canada ESP Global Services Full time**About the Job**: As the Desktop Support Technician in Montreal, QC Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS. **What will you...
-
Desktop Support Associate
3 months ago
Dorval, Canada NTT DATA Full timeTheir work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. - They may make policy recommendations to their managers and be an escalation point for less experienced team members. - Performs troubleshooting, parts replacement, systems upgrades, deployment and repair...
-
Field Services Technician
6 months ago
Dorval, Canada The Principle Group Full time**Position: Field Services Technician - Material Handler** **Location: - Montreal Quebec Canada, onsite** Experience (Years) - 1 year of related industry experience with High School Diploma or equivalency Basic job duties (Principal Accountabilities) - Receives and controls onsite inventory. - Performs basic configuration of desktop / notebook equipment...
-
IT Break/Fix Technician
2 months ago
Dorval, Canada eTeam Inc Full timePay Rate: $33 - $37/Hour CAD Onsite work at the Montreal Airport (Pierre Elliot Trudeau Airport) Must be bilingual (French/English) speaker Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). May have to work shifts
-
Technician, Onboarding Program Support
3 months ago
Dorval, Canada Bombardier Full timeWhen applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...
-
IT Support Technician
7 months ago
Dorval, Canada Isologic Innovative Radiopharmaceuticals Full time_** An English description will follow **_ **ISOLOGIC Radiopharmaceutiques Novateurs** vous offre une opportunité exceptionnelle de rejoindre notre équipe dynamique en tant que Technicien(ne), Support Informatique! Si vous avez une passion pour l'informatique et souhaitez contribuer de manière significative aux soins des patients, tout en évoluant dans...
-
Operations Support
4 days ago
Dorval, Canada Rosedale Transport Full time**Rosedale Transport is a family owned business since 1969. With 15 terminals across North America we can provide and service our customers freight knowing their product will arrive quickly and safe to its destination.** Rosedale Transport in Dorval requires an Operations Support / Data Entry role in Dorval, QC. The role includes administrative work,...
-
Lead Water Damage Technician
8 months ago
Dorval, Canada First Onsite Full time**Position Summary**: The Lead Water Damage Technician supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met. The Lead Water Damage Technician will provide assistance and support as required to move projects along in a timely manner. Responsibilities will include use...
-
Autobody Technician
8 months ago
Dorval, Canada AutoCanada Inc. Full time**Autobody Technician** **Auto Bugatti Collision Centre** **Dorval, Quebec** Are you seeking a career where you get to make the best use of your extensive knowledge of the vehicle repair process? At **Auto Bugatti** work as an integral part of a dedicated team, and gain opportunities to grow your career. We are looking for an **Autobody Technician** to...
-
Autobody Technician
8 months ago
Dorval, Canada AutoCanada Inc. Full time**Autobody Technician** **Auto Bugatti Collision Centre** **Dorval, Quebec** Are you seeking a career where you get to make the best use of your extensive knowledge of the vehicle repair process? At **Auto Bugatti** work as an integral part of a dedicated team, and gain opportunities to grow your career.We are looking for an **Autobody Technician** to...
-
Accounting Technician
2 days ago
Dorval, Canada Groom & Associes Full time**Title**: Accounting Technician **Location**: Dorval, QC **Position status**: Permanent, Full-time **Responsibilities**: Verification of contracts and estimates before invoicing Maintain sales and project tables Invoicing of contracts Collection and processing of payments and deposits Process bank deposits Interact with customers and/or representatives...
-
Maintenance Technician
7 months ago
Dorval, Canada Sheraton Montreal Airport Hotel Full timeThe Sheraton Montreal Airport Hotel is a reflection of who we are and why people consider us the best place to work in the first place, and for our guests as "THE" place to stay near the airport. Our associates are essential to our daily success. If you are a self-starter looking to make a positive impact on operations and activities, this is the opportunity...
-
Ground Support Equipment Technician
6 months ago
Dorval, Canada Air Canada Full time**Description** **Location**:Montreal, QC, Canada (Onsite) **Starting Salary**:$38.35/hour*** **Branch**:Airports North America **Category**:Unionized (IAMAW) **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight...
-
Hardware Technician
8 months ago
Dorval, Canada Matrox Full timeJob Summary Matrox is currently seeking a Hardware Technician for its Video Division. We are looking for a candidate who is passionate about hardware design, enjoys working in a team and wants to deliver high quality products to our customers. Responsibilities - Assist engineer with wake-up, burn-in and validation of prototypes; - Manage...
-
Experienced Avionics Technician
5 months ago
Dorval, Canada Bombarbier Full timeWhen applicable, Bombardier promotes flexible and hybrid work policies. Why join us? Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric...
-
Technician, Aircraft Performance
7 months ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The technician, Aircraft Performance is responsible for ensuring that Air Canada's operation complies...