Desktop Support Associate

4 months ago


Dorval, Canada NTT DATA Full time

Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
- They may make policy recommendations to their managers and be an escalation point for less experienced team members.
- Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
- May respond to calls after normal business hours per leader instructions..
- Identifies potential issues that could adversely impact end user experience and takes corrective action.

**Required Skills**:

- 2+ years of experience in troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers
- Individuals must be bilingual ( French -English)
- Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

About NTT DATA

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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