Desktop Support Specialist

4 weeks ago


Dorval, Canada NTT DATA Full time

We are currently seeking a **Desktop Support Specialist **to join our team **Onsite** in** Dorval, Quebec (Montreal).**
- Provide bilingual (French-English) desktop support duties and have well-rounded knowledge of the policies and procedures for their work area.
- Performs basic troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers.
- Working with Windows operating systems and have strong client service skills.
- Work may require discretion and independent judgment for non-routine matters.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
- Make policy recommendations to their managers and be an escalation point for less experienced team members.

**Basic Qualifications**:

- Must be Bilingual English and French.
- Requires 2-4 years relevant experience.
- Strong knowledge of Windows operating system environment.
- Strong client service skills.
- A+ desktop certified or equivalent skill set is required.
- High School Diploma or equivalent.

**Additional info**:

- Undergraduate degree or some college coursework preferred.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel including overnight domestic or international trips may be required.

**_About NTT DATA:_**

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short
- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits_._
- NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._



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