Csr- Order Desk
4 days ago
**Summary**
This position will be based in our Vaughan office reporting to the VP of Foodservice Sales & Marketing
**Duties and Responsibilities**
- Communicate product information, company information, and expectations of service to new and existing customers.
- Communicate and confirm details of orders both externally to customers and internally to relevant departments to facilitate information flow.
- Coordinate with internal departments to fill orders in full and on time.
- Communicate orders to the warehouse and carriers to ensure orders are completed, shipped, and delivered on time through ongoing follow-up.
- Communicate both internally and externally regarding order expectations, such as shipping and delivery concerns and product availability.
- Communicate stock status to Foodservice Distributors, and where necessary, negotiate Purchase Order adjustments to eliminate Fill Rate Penalties
- Update pricing internally and externally as required.
- Greets guests and answering operator phone lines,
- Complete listing forms for new items and send them to sales reps.
- Process returns.
- Assisting with sales, i.e., helping print off POS
- Assist with office administration work occasionally.
**Qualifications & Experience**
- 2 years previous customer service experience/order desk role
- Completed post-secondary education, preferably an undergraduate degree.
- Knowledge of seafood and fish species is an asset.
- Effective verbal and written communication and people skills in English
- Fluent in English; fluency in French or other language (esp. Cantonese or Mandarin) a plus
**Disclaimer**
This description is not designed to be a comprehensive list of all duties and responsibilities required.
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Experience**:
- Customer Service: 2 years (preferred)
Work Location: In person
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