Analyst, Service Desk

2 weeks ago

Toronto, Canada Aecon Group Full time

**Come Build Your Career at Aecon**

As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.

At Aecon, you can count on:

- **Safety First.** Our number one core value. If we can’t do it safely, we don’t do it at all.
- **Integrity.** We lead by example, with humility and courage.
- **Accountability.** We’re passionate about delivering on our commitments.
- **Inclusion. **We provide equitable opportunities for everyone.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us

At Aecon we:

- Ensure you and your family receive the services needed to **support your mental, emotional, and physical well-being**:

- Believe in helping you build your career through our **Aecon University and Leadership Programs**:

- Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our **Aecon Women in Trades and Aecon Diversity in Trades programs**, and our **Employee Resource Groups (ERGs) **to ensure we are building inclusion into every aspect of our culture at Aecon.
- Are a **leader in sustainable construction**. With a strong commitment to operating responsibility by **minimizing our impact** on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement - driven by the diversity, expertise and teamwork of our people. We’re always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community

**What You'll Do Here**:
Reporting to the Service Desk Team Lead, End User Services, this position is responsible for the administration of all incidents and service requests to ensure timely resolution along with providing front-line support to our end-user community. The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised.

**This role is a 12-Month Contract with the possibility of an extension.**
- Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Provide 1st Level Service Desk support to end users on a variety of issues.
- Responsible to monitor all open requests and incidents to ensure timely resolution, escalating to management for assistance when appropriate
- Assign requests or incidents to appropriate queues for follow up
- Handle problem recognition, by contacting end users to collect information about problems or incidents and lead the user through diagnostic procedures to determine the source of the error Document and communicate knowledge with the rest of the team to improve service levels, by developing and maintaining “how-to” procedures and knowledgebase articles

**What You Bring to the Team**:

- Excellent oral and written communication skills.
- Degree or diploma related to Information Services or equivalent work experience
- Familiarity with ITIL Foundations is an asset
- Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management is an asset
- Ability to clearly communicate technical concepts to non-technical people.
- Excellent customer service skills
- Technical knowledge in computer hardware and software configuration
- Ability to multi-task in a fast-paced environment
- Ability to act individually and work together with others as part of a team
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
- Must have a working knowledge of Windows 10, MS Office 365 products, Microsoft Exchange, and Active Directory
- Understanding of BMC Remedy, Citrix XenApp, SAP, and Microsoft Teams is also an asset
- Able to troubleshoot network connectivity, router, access point, and switch issues
- “Can do” attitude

  • Analyst, Service Desk

    24 hours ago

    Toronto, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...

  • Technical Analyst

    Found in: Talent CA C2 - 1 hour ago

    Toronto, Canada Hire Intellect Full time

    Job Title: Technical Analyst - Service DeskJob Type: Contract; Full-TimeLocation: Hybrid, Multiple Locations (Canada)About the Company:Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing, insurance, software, learning programs, and other business services to producers,...

  • Service Desk Analyst

    6 days ago

    Toronto, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Service Desk Analyst Ii

    5 minutes ago

    Toronto, Canada OnX Canada Full time

    **Job Purpose** This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...

  • Service Desk Analyst

    Found in: Talent CA C2 - 7 days ago

    Toronto, Canada Aecon Full time

    Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is and building what matters for future generations to thrive! We lead some of the most impactful infrastructure of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and...

  • Bilingual Service Desk Analyst

    6 days ago

    Toronto, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Bilingual Service Desk Analyst

    Found in: Talent CA C2 - 7 days ago

    Toronto, Canada Aecon Full time

    Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is and building what matters for future generations to thrive! We lead some of the most impactful infrastructure of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and...

  • Service Desk Analyst

    4 days ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - PO - Job Number: J0123-1072 - Job Title: Service Desk Analyst (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Information Technology - Job Classification: TA2 - Role Designation: - Structured Hybrid - Employees attend a LAO workplace on...

  • IT Help Desk Analyst

    3 days ago

    Toronto, Canada Flexis Full time

    IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution. 1+ years of experience working for a Managed Service Provider, MSP or...

  • IT Help Desk Analyst

    4 days ago

    Toronto, Canada Flexis Full time

    IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution. 1+ years of experience working for a Managed Service Provider, MSP or...

  • IT Service Desk Analyst

    7 days ago

    Toronto, Canada Quanta Technology Full time

    We’re currently searching for a highly skilled **IT Service Desk Analyst** to join our dynamic team. If you’ve got the following skills and work experience we’d love to hear from you! **PRIMARY RESPONSIBILITIES** - Troubleshoot and resolve hardware and software issues - Install, configure, and maintain computer systems and software - Perform regular...

  • Service Desk Analyst

    2 days ago

    Toronto, Canada Cognizant Technology Solutions Full time

    Must Have Skills Service Desk Good To Have Skills Payments **Employee Status**: Full Time Employee **Shift**: Day Job **Travel**: No **Job Posting**: Apr 04 2023

  • Service Desk Team Lead

    6 days ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU PO - Job Number: J1123-0270 - Job Title: Service Desk Team Lead - Job Type: Permanent Full Time - City, Province, Country: Toronto, Ontario, Canada - Job Location: Provincial Office Toronto - Job Category: Information Technology - Job Classification: TA6 - Role Designation: - Structured Hybrid - Employees attend a LAO workplace on set days of...

  • Manager, Brand Marketing

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Service Desk Team Lead

    6 days ago

    Toronto, Canada Legal Aid Ontario Full time

    **Company Bio** Legal Aid Ontario employees are committed to making a difference in the lives of our clients. As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law. If...

  • Tech Support Service Analyst

    6 days ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** - Job Description Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees...

  • Bilingual Tech Support Service Analyst

    6 days ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their...

  • Service Desk

    24 hours ago

    Toronto, Canada Atlantis IT group Full time

    **Service Desk** **Toronto, ON (hybrid)** **Long Term** **Role and Responsibilities**:

  • Service Desk Manager

    1 day ago

    Toronto, Canada CDW Full time

    As the **ServiceDesk Manager **you will be responsible for managing the ServiceDesk, which is the first point of contact for users seeking assistance. The Service Desk Manager is responsible for ensuring that the Service Desk is efficient and effective in providing support to users. This role, while reporting to the Head of Managed Modern Workspace Services,...

  • Tech Support Service Analyst

    7 days ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their...