IT Service Desk Analyst

3 weeks ago

Toronto, Canada Quanta Technology Full time

We’re currently searching for a highly skilled **IT Service Desk Analyst** to join our dynamic team. If you’ve got the following skills and work experience we’d love to hear from you

**PRIMARY RESPONSIBILITIES**
- Troubleshoot and resolve hardware and software issues
- Install, configure, and maintain computer systems and software
- Perform regular backups and disaster recovery operations
- Maintain inventory of hardware and software assets
- Monitor network performance and troubleshoot issues as needed
- Provide training and support for end-users on new software and technologies
- Stay current with new technologies and updates that would improve the support process
- Communicate regularly with the IT team to ensure all IT related issues are resolved in a timely manner
- Collaborate with Quanta Technology staff at all levels

**KNOWLEDGE AND SKILL REQUIREMENTS**
- At least 2 years of experience in an IT support role
- Strong knowledge of computer systems, networks, and software
- Experience with Windows and Macintosh operating systems
- Experience with Microsoft Office Suite and other productivity software
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Customer service oriented and able to work in a fast-paced environment
- IT certifications are an asset

**Quanta Technology** is an independent technology, consulting, and testing company providing business and technical expertise, along with advanced methodologies and processes, to utilities and others in the power and energy industries. Our mission is to provide unparalleled value to our clients in every engagement across the value chain by using advanced software and hardware, laboratories, and custom tools for a holistic approach to practical service and the most insightful thought leadership in the industry.

At Quanta Technology, our people define us. We value a company culture based on core values of diversity, teamwork, respect, accountability, innovation, and entrepreneurial spirit. Not only will you get the chance to work alongside industry thought leaders, but the opportunity to become a thought-leader yourself. We’re focused on creating an environment committed to employee growth. That is achieved by ensuring a quality workspace, allowing flexible schedules, and through our training & mentoring programs. Quanta Technology is committed to an equal opportunity workplace.

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