Corporate and Group Reservations Agent

4 weeks ago

Courtenay, Canada Nootka Marine Adventures Full time

**Our Team is Growing**

Come join our dynamic and adventurous team at Nootka Marine Adventures We are based in beautiful Courtenay, on Vancouver Island, BC.

Nootka Marine Adventures is a leading resort operator dedicated to sustainable adventure tourism on the west coast of Vancouver Island. We host guests from around the world and love to share our passion for saltwater sportfishing and other outdoor adventures. Our focus is to grow a new generation of passionate anglers by teaching families and youth to fish.

Nootka Marine Adventures is a wholly owned subsidiary of Security Properties Inc., which is based out of Seattle, WA.

3 Dream Resorts on Vancouver Island | Nootka Marine Adventures

**Position**:
We are looking for a** Corporate Groups Reservations Agent** to join our team. Reporting to the Sales Supervisor, you have a passion for delighting our customers in a dynamic environment. You are a sophisticated concierge professional who knows how to get things done, on time, and with a smile.
- You embrace teamwork with enthusiasm and an outgoing attitude.
- Has a passion for fostering excellent professional relationships and delivering exceptional customer services to our current and potential guests.
- Has a professional image and tone that displays confidence in representing our company to all customers and corporate groups.
- Is a service driven individual dedicated to a team atmosphere and the guest experience.
- Has a sales focused mindset with the horsepower to deliver on expectations.
- Has excellent communications skills both verbal and written.

**Skills and experience required**:

- Minimum of 2 years’ experience in customer service in the tourism & hospitality sector.
- Telephone sales, event planning, and group facilitation skills.
- Experience working in an office environment and using the Microsoft Office suite.
- An interested in learning sales and marketing software.

**You will**:

- Oversee and actively manage all corporate and group reservations.
- Coordinate familiarization tours for potential new corporate business, in collaboration with the Sales Supervisor, as required.
- Prepare proposals, quotes, and process deposits for any new group inquiries.
- Support the Reservations Team with booking accommodations, moorage, camping, guided fishing, rental boats, and other services offered by NMA.
- Finalize logistics details (arrivals, departures, contingency plans) for all group bookings.
- Compile group information including, but not limited to, emergency contact information, all-weather gear sizing, room allocations, adventure itineraries, food allergies, on-site event plans, fishing licensing, and so on.
- Facilitate additional organizational requirements such as fish tags, derby plaques, and luggage tags.
- Provide group information packages and other printed collateral to Resort Managers before group arrival.
- Plan logistics around arrivals, departures, load requirements, and other travel needs (i.e. floatplane, coach companies, and other transportation providers).
- Provide welcome letters, coordinate experience add-ons, and arrange payments with group lead.
- Respond to last-minute changes ensuring the full delivery of expectations.
- Manage after-hours guest service needs when required.
- Accurately collect and store guest information to maintain an up-to-date groups database.
- Follow up with past and existing groups to rebook.

**Compensation**:
This is a permanent full-time position based out of our Head Office in Courtenay, B.C. The compensation range is $50-$60K annually with the eligibility for extended benefits after 3 months of successful employment.

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