Service Desk Analyst french +canadian

3 weeks ago


Ottawa, Canada Alpha Net Consulting LLC Full time

**Position: Service Desk Analyst/Technical Support Analyst |**

**Must - (French +Canadian)**

**Location - (Remote)**

**Client - Capgemini**

**Responsibilities**:

- Technical Support function - Should be flexible to work in different shifts. However, flexibility is preferred to work in a 24/7 environment if and when needed.
- Provide installation assistance for customer desktop/web-based software, including database setup.
- Work with customer or their IT department to ensure readiness, installation support, and troubleshooting
- Develop training and tracking resources to streamline installation processes, workflow, triage and troubleshooting guides, and common FAQs.

**Qualifications**:

- Prefer a bachelor’s degree from an accredited university: preferably in Computer Science, Management Information Systems or IT or equivalent degrees/certifications.
- At least 1-2 years (preferred) of combined experience with one or more of the following: software support; hardware support; Installation and Implementation setup, Customer Experience, technical documentation; and/or instructions in a private, public, government or military environment.
- Strong written and oral communication skills. English Language is mandatory (Read, Write and Speak)

1 Resource **- French and Canadian ** - Sucessfully Read, Write and Speak in both languages
- Ability to effectively prioritize and make decisions
- Needs to be comfortable with dealing with software and pick up concepts quickly.

**Job Types**: Part-time, Permanent

Pay: $25.00 per hour

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Speak with the employer**
+91 +1(408) 913-8569



  • Ottawa, Canada Nova Networks Full time

    NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...


  • Ottawa, Canada EDC Full time

    **Service Desk Analyst** - 0004CJ **Posting Date**: Jun 8, 2023, 3:17:18 PM **Primary Location**: Ontario-Ottawa **Job Type**: Permanent **Schedule**: Full-time Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help...

  • Co-op Student

    4 weeks ago


    Ottawa, Canada Royal Canadian Mint Full time

    **SUMMARY OF DUTIES**: To help the Mint’s Help Desk department with various support related tasks. This could include preparing new computers, relocating equipment between Ottawa locations, and handling day-to-day tasks and calls. **Requirements**: - Post secondary studies in computer science (3rd or 4th year) is an asset - Good knowledge of Windows...


  • Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technical support to faculty, staff and students. Operating as a single point of contact for service, the Analyst provides front line telephone, walk-in, and/or on-site consulting support by logging and handling all incidents...

  • Front Desk

    4 weeks ago


    Ottawa, Canada Canadian Association of Medical Aesthetics Full time

    OTTAWA, ON Schedule: THURSDAY to SUNDAY, 8am - 5pm Job Summary: We are seeking a friendly and reliable Part-Time Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our customers and visitors, and will be responsible for providing exceptional customer service while ensuring a smooth and efficient...

  • Front Desk

    4 weeks ago


    Ottawa, Canada Canadian Association of Medical Aesthetics Full time

    Ottawa, ON Schedule: Thursday to Sunday, 8am - 5pm Job Summary: We are seeking a friendly and reliable Part-Time Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our customers and visitors, and will be responsible for providing exceptional customer service while ensuring a smooth and efficient...


  • Ottawa, ON, Canada Aversan Inc Full time

    SERVICE DESK TECHNICIAN is a reputable Engineering Company that provides expertise in Systems Integration, Product Design/Development and Software/Product Testing for highly regulated industries including Digital Health, Medical Devices, IT and Aerospace. We are currently seeking a qualified  Service Desk Technician  towork on leading edge technology...


  • Ottawa, Ontario, Canada Canadian Broadcasting Corporation Full time

    Position Title: Status of Employment:Temporary Short-Term (Fixed Term)Position Language Requirement:English, FrenchLanguage Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include...


  • Ottawa, Canada Convergence Networks Full time

    SERVICE DESK ADMINISTRATOR SECURITY CONSULTING AND ASSESSMENT OTTAWA - Full time on client site Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by...


  • Ottawa, Canada Canadian Bank Note Company, Limited Full time

    Canadian Bank Note Company is a global leader in the development of customized solutions for identification, border security, excise control, currency, and lottery operations. Our customers are domestic and foreign governments, and together we work to design, launch, and support the technologically advanced secure documents and information systems that...


  • Ottawa, Canada Canadian Institute for Health Information Full time

    **Category** - Information/Infrastructure Technology **City** - Ottawa, Ontario, Canada - Service Desk and Support Technician - Who we are - We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together...


  • Ottawa, Canada Canadian Security Intelligence Service Full time

    **Important**: **Closing Date** 2023-06-30 **Reference Number** 23-968-08-081 **Job Category** Experienced **Who Can Apply** Canadian Citizens **Location** Ottawa, Ontario **Salary Range** $84,050 - $102,250 **Status** Indeterminate (permanent) **Language Requirement** Bilingual Non-Imperative (CBC/CBC) **Job Summary**: The Intelligence Analyst...

  • IT Analyst

    4 weeks ago


    Ottawa, Canada Canadian Security Intelligence Service Full time

    **Important**: **Closing Date** 2023-09-30 **Reference Number** 23-968-07-070 **Job Category** Entry Level **Who Can Apply** Canadian Citizens **Location** Ottawa, Ontario - Remote work may be possible for some portions of the job. **Salary Range** $79,148 - $96,268* (Level 7) $70,042 - $85,215* (Underfill level 06) **Allowance** - This position is...


  • Ottawa, Canada BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time €20 - €21

    Position Title: Bilingual IT Service Desk Location: Remote (Ottawa ON K1P 1A4) Expected Duration: 12 months Working Hours: Monday to Friday providing 24-hour supportJob Description: The role involves providing technical support to resolve customer IT problems, incidents, issues, requests, and queries. Collaboration with other support teams or product...


  • Ottawa, Canada BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time

    *Position Title: Bilingual IT Service Desk **Location: Remote (Ottawa ON K1P 1A4)**Expected Duration: 12 months**Working Hours: Monday to Friday providing 24-hour support**Job Description:*The role involves providing technical support to resolve customer IT problems, incidents, issues, requests, and queries. Collaboration with other support teams or product...


  • Ottawa, Canada BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time

    *Position Title: Bilingual IT Service Desk **Location: Remote (Ottawa ON K1P 1A4)**Expected Duration: 12 months**Working Hours: Monday to Friday providing 24-hour support**Job Description:*The role involves providing technical support to resolve customer IT problems, incidents, issues, requests, and queries. Collaboration with other support teams or product...

  • Front Line Analyst

    4 days ago


    Ottawa, Canada Canadian Security Intelligence Service Full time

    **Important**: **Closing Date** 2024-02-22 **Reference Number** 23- 968-05-141 **Job Category** Entry Level **Who Can Apply** Canadian Citizens **Location** Ottawa, Ontario **Salary Range** $57,960 - $70,500 **Status** Indeterminate (permanent) **Language Requirement** Bilingual Non Imperative - BBB **Job Summary**: **Front Line Analyst**: - Review...


  • Ottawa, Canada Canadian Institute for Health Information Full time

    At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include HOOPP Pension Plan (Defined Benefits Pension) Retirement Planning Program Generous vacation days for permanent and long-term contracts Work-life balance Career Planning Program Learning and Professional Development Program Flexible benefits...


  • Ottawa, ON, Canada BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time

    *Position Title: Bilingual IT Service Desk **Location: Remote (Ottawa ON K1P 1A4)**Expected Duration: 12 months**Working Hours: Monday to Friday providing 24-hour support**Job Description:*The role involves providing technical support to resolve customer IT problems, incidents, issues, requests, and queries. Collaboration with other support teams or product...

  • Financial Analyst

    4 weeks ago


    Ottawa, Canada Canadian Centre on Substance Abuse Full time

    **Position**: **Financial Analyst/Contracts Specialist** **Reports to**: **Director, Finance** **Profile Date**: **October 2023** The Canadian Centre on Substance Use and Addiction (CCSA) changes lives by bringing people and knowledge together to reduce the harms of alcohol and other drugs on society. We partner with public, private and non-governmental...