Contact Centre Representative
2 weeks ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
**Job Description**:
- The Dispute and Credit Centre Representative will respond to incoming inquiries or requests from either CIBC VISA or CIBC MasterCard customers in a pleasant, courteous, knowledgeable and professional manner. DCC Representatives may also be assigned to make outbound calls to clients to resolve clients disputes, educate the client on the dispute handling process or to request additional information from the client. The start date for this role is February 13th, 2023.-
- This is a full-time role that requires flexibility as your hours will be based on Contact Centre hours_- You must be flexible to work evening shifts including weekends and holidays_- Contact Centre business hours are from Monday to Sunday, 7:00AM - 12:30AM._
We want to hear from you if:
You go the extra mile, because it’s the right thing to do.-
- You are ambitious and you love to learn.-
- You are motivated to make a difference.-
- You love to surround yourself with people who challenge you.-
- You listen and learn from the diverse experience of others.-
- You bring the best of yourself to work.-
- You are fluently bilingual in French and English. - Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate
- _(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 _
- mbps_
- and upload speed of 10 _
- mbps_
- )_How you'll succeed-
- Call Ownership - Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, courteous and professional manner.-
- Data Collection - Gather information as required by Visa and MasterCard Operating Regulations to process and support chargeback. Request and send customer correspondence and follow up with customers when necessary.Want a glimpse into our culture - check out our video to learn moreWho you are-
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.-
- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.-
- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.-
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.-
- You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.-
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.-
- You're fluent in French and English to serve our clients in the community.What CIBC offers- At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.-
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and Moment Makers, our social, points-based recognition program.-
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.-
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Quebec VIRTUAL
Employment Type
Regular
Weekly Hours
37.5
Skills
-
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