End User Support Team Lead
2 weeks ago
**Responsibilities**:
- Provide technical support and troubleshooting assistance to end-users
- Assist with the setup and configuration of IT infrastructure, including computer hardware and accessories
- Respond to customer inquiries and provide excellent customer service
- Utilize IT support tools such as Intune/AutoPilot, VPN, Atera, Jira, etc. to track and resolve issues
- Communicate effectively with both technical and non-technical individuals - Team leadership and building skills required - Strong knowledge of ITIL Framework - Managing remote contractors
**Experience**:
- Previous experience in a technical support role is preferred
- Knowledge of computer hardware and networking concepts
- Familiarity with Windows operating systems
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills - Experience in the BioTech industry an asset - Minimum 5 years managing and building End User Supprot Teams
**Job Types**: Full-time, Permanent
**Salary**: $80,000.00-$90,000.00 per year
**Benefits**:
- Casual dress
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Vancouver, BC V6B 2K4: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 3 years (required)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
Application deadline: 2023-09-06
Expected start date: 2023-09-18
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