End User Support Team Lead

2 weeks ago


Vancouver, Canada OPUS Consulting Group Ltd. Full time

**Responsibilities**:

- Provide technical support and troubleshooting assistance to end-users
- Assist with the setup and configuration of IT infrastructure, including computer hardware and accessories
- Respond to customer inquiries and provide excellent customer service
- Utilize IT support tools such as Intune/AutoPilot, VPN, Atera, Jira, etc. to track and resolve issues
- Communicate effectively with both technical and non-technical individuals - Team leadership and building skills required - Strong knowledge of ITIL Framework - Managing remote contractors

**Experience**:

- Previous experience in a technical support role is preferred
- Knowledge of computer hardware and networking concepts
- Familiarity with Windows operating systems
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills - Experience in the BioTech industry an asset - Minimum 5 years managing and building End User Supprot Teams

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$90,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC V6B 2K4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 3 years (required)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

Application deadline: 2023-09-06
Expected start date: 2023-09-18



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