Technology Team Lead- Gec

2 weeks ago

Vancouver, Canada Lululemon Full time

Who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

The Lululemon GEC Tech team manages crucial platforms for Guest Support, aligning their work with business objectives and ensuring efficient project delivery. This team, comprised of both in-office and remote members, thrives on connection and collaboration. They maintain a strong relationship with their business partners and are dedicated to providing high-level support and project delivery without disrupting operations.

**A day in the life**:
As the GEC Technology Team Lead, you will be providing leadership and mentorship to the GEC Tech team, fostering a collaborative and high-performance work environment, while overseeing the success of platform stability and ongoing enhancements. You will be the face of GEC Technology for our Guest Support Operations partners, which requires a great deal of responsibility. This includes excellence in the areas of monitoring, alerting, observability, incident response, vendor relationship management, and building strong relationships with your internal stakeholders.

**Team Leadership**:

- Provide strong leadership and mentorship to the GEC Tech team, fostering a collaborative and high-performance work environment.
- Coach and develop team members, helping them grow their technical skills and GEC operations knowledge.
- Conduct performance reviews and provide constructive feedback for team members.
- Ensure effective team communication and collaboration.
- Leading and delivering technical implementations that impact vital areas of the business, ensuring mínimal business impact.
- Foster a culture encompassing our company values. Choosing to lead, celebrations, developing in every moment, caring for the whole person, and other lululemon values.

**Process Improvement**:

- Improving team processes with a focus on efficiency, improved communication, enhanced project planning, and tech debt reduction.
- Implementing change management practices to align the team with business best practices, aiming to improve change tracking and reduce change-related incidents.
- Managing multiple vendor relationships, overseeing production support, projects, and license management.
- Translating technical impacts and strategy to business partners and leadership, providing the information necessary to make critical business decisions.
- Using data, metrics, and a focus on efficiency to optimize project delivery and mitigate production issues.
- Facilitating knowledge transfer and training opportunities, aiming to improve end-user experience, expedite resolutions, and strengthen the Problem Management process for identifying root causes and resolutions.
- Effective license management for our multiple 3rd party vendors by working with business partners and vendors.
- Strong ownership of end to end incident response process and execution. Starting from intake, through to RCA.

**Technology & Tools**:

- Managing and maintaining critical platforms for Guest Support across North America and International.
- Experience with contact center related platforms such as Microsoft Dynamics 365, Salesforce, Five9, Oracle Service Cloud, Quiq, and similar is desirable.
- Experience of managing work in ServiceNow and Jira.
- Experience with monitoring and alerting tools such as PagerDuty, Datadog, and Splunk.

**Qualifications**:

- Minimum of 5 years of experience in a technical role, with at least 2 years in a leadership position.
- Proven experience with operational support, incident management, and problem management.
- Strong understanding of contact center operations.
- Strong vendor management skills.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to translate and articulate technical details to non-technical stakeholders.
- Ability to work with business and product partners and collaborate effectively.
- Ability to work effectively in a fast-paced, high-pressure environment.

Must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster con

  • Facilities Coordinator

    4 weeks ago

    Vancouver, Canada GEC Living Full time

    **Job description (Facilities Coordinator)** The Facilities Coordinator will provide administrative support with contract service delivery, accounting and finance, inventories, recordkeeping, inspections, and will provide operational support to ensure the buildings systems and equipment are operating effectively, efficiently and safely. This role will...

  • Team Lead, Guest Experience Centre

    7 days ago

    Vancouver, Canada Great Canadian Railtour Company Ltd Full time

    The Team Lead, Guest Experience Centre (GEC) reports into the Manager, Guest Care Programs. This is a fixed term 18 month contract. This position drives guest satisfaction by providing support and assistance to both internal and external guests. Demonstrating leadership skills by delivering coaching sessions to develop and nurture the Guest Experience team...

  • Team Lead, Guest Experience Centre

    6 days ago

    Vancouver, Canada Rocky Mountainer Full time

    The Team Lead, Guest Experience Centre (GEC) reports into the Manager, Guest Care Programs. This is a fixed term 18 month contract. This position drives guest satisfaction by providing support and assistance to both internal and external guests. Demonstrating leadership skills by delivering coaching sessions to develop and nurture the Guest Experience team...

  • Compensation Manager

    6 days ago

    Vancouver, Canada Lululemon Full time

    About this role As the GEC Compensation Manager at lululemon, you will report to the Senior Director, Health & Wealth and partner with the P&C Business Partners as well as with the business leaders. This role is the key compensation partner to lululemon’s Guest Education Centre and is responsible for supporting the GEC in all compensation work, from base...

  • Guest Experience Centre Representative

    3 days ago

    Vancouver, Canada Rocky Mountaineer Full time

    The Guest Experience Centre (GEC) Representative will report into the Team Lead, GEC. The Guest Experience Centre is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. GEC Representatives are problem solving champions, empowered to make decisions on behalf of...

  • Health & Wellbeing Operational Excellence Lead

    4 weeks ago

    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Team Lead

    7 days ago

    Vancouver, Canada Quicktech Full time

    **About Us**: Quicktech is a leading I.T. Managed Service Provider committed to delivering cutting-edge solutions and exceptional customer service to our clients. Our I.T. Service Team is at the heart of our operations, ensuring that client issues are resolved efficiently and effectively. **Role Overview**: As an I.T. Service Team Lead, you will play a...

  • Team Lead

    3 weeks ago

    Vancouver, Canada Quicktech Full time

    About Us: Quicktech is a leading I.T. Managed Service Provider committed to delivering cutting-edge solutions and exceptional customer service to our clients. Our I.T. Service Team is at the heart of our operations, ensuring that client issues are resolved efficiently and effectively.  Role Overview: As an I.T. Service Team Lead, you will play a...

  • Team Lead

    3 weeks ago

    Vancouver, Canada Collage HR Full time

    Quicktech is a leading I.T. Managed Service Provider committed to delivering cutting-edge solutions and exceptional customer service to our clients. Our I.T. Service Team is at the heart of our operations, ensuring that client issues are resolved efficiently and effectively.Role Overview: As an I.T. Service Team Lead, you will play a pivotal role in helping...

  • Team Lead

    3 weeks ago

    Vancouver, Canada Collage HR Full time

    Quicktech is a leading I.T. Managed Service Provider committed to delivering cutting-edge solutions and exceptional customer service to our clients. Our I.T. Service Team is at the heart of our operations, ensuring that client issues are resolved efficiently and effectively.Role Overview: As an I.T. Service Team Lead, you will play a pivotal role in helping...

  • Team Lead

    4 weeks ago

    Vancouver, Canada Collage HR Full time

    Quicktech is a leading I.T. Managed Service Provider committed to delivering cutting-edge solutions and exceptional customer service to our clients. Our I.T. Service Team is at the heart of our operations, ensuring that client issues are resolved efficiently and effectively.Role Overview: As an I.T. Service Team Lead, you will play a pivotal role in helping...

  • Team Lead

    6 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level D Job Title Team Lead Department UBC IT | Service Centre Compensation Range $7,278.33 - $11,372.33 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is...

  • Team Lead

    3 weeks ago

    Vancouver, BC, Canada Collage HR Full time

    Quicktech is a leading I.T. Managed Service Provider committed to delivering cutting-edge solutions and exceptional customer service to our clients. Our I.T. Service Team is at the heart of our operations, ensuring that client issues are resolved efficiently and effectively. Role Overview: As an I.T. Service Team Lead, you will play a pivotal role in...

  • Technology Team Lead

    4 weeks ago

    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • D2d Team Lead

    3 days ago

    Vancouver, Canada AGM Renovations Full time

    Are you a personable and energetic individual with excellent communication skills and a passion for marketing & sales? DO YOU HAVE A DYNAMIC PERSONALITY AND LOOKING FOR UNCAPPED EARNING POTENTIAL? AGM Renovations is looking for you! As one of the fastest-growing renovation companies in North America, we are seeking **In-Field Sales Lead** to join our team...

  • Product Requirements Team Lead

    3 days ago

    Vancouver, Canada Felix Payment Systems Full time

    **About Us** Felix Payment Systems is a growing fintech Start-up located in downtown Vancouver. We have created the world’s first 100% cloud-based payment terminal. This cutting-edge technology has all the speed and functionality of a traditional payment terminal with the flexibility and security of a cloud infrastructure. Felix is leading the charge in...

  • Development Team Lead

    4 weeks ago

    Vancouver, Canada Iris Energy Full time

    **Key Responsibilities** - Mentor other peer engineers with workflow and complex software solution buildings with your skills and experience - Working closely with senior stakeholders to understand business requirements and help translate these into technical requirements for the development team - Writing testable, scalable, and efficient code and leading...

  • Data Team Lead

    5 days ago

    Vancouver, Canada DarkVision Full time

    **Your Job** DarkVision is seeking a Data Team Lead to join our growing organization. You will manage a team of around eight Data Analysts producing paid client deliverables, ensuring a high quality of work is reliably maintained while partnering with multiple groups to continue innovating our service offerings. **Our Team** DarkVision's acoustic imaging...

  • Account Executive Team Lead

    4 weeks ago

    Vancouver, Canada Xplor Technologies Full time

    **Company Description** At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five ?everyday life? verticals: Health and Fitness, Education, Boutique Wellness, Field Services and Personal Services. You'll join our Health...

  • Outside Sales Team Lead

    4 weeks ago

    Vancouver, Canada AGM Renovations Full time

    Are you a personable and energetic individual with excellent communication skills and a passion for marketing & sales? DO YOU HAVE A DYNAMIC PERSONALITY AND LOOKING FOR UNCAPPED EARNING POTENTIAL? AGM Renovations is looking for you! As one of the fastest-growing renovation companies in North America, we are seeking **In-Field Sales Lead** to join our team...