Client Representative Customized Billing Solutions

2 months ago


Quebec City, Canada Bell Canada Full time

Req Id: 409775

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

**Posting Details**:
**Company name**: Bell Canada
**Job location address**:1 Alexander-Graham-Bell, Verdun QC
**Job status**:Regular Full Time

**Accountabilities**:

- Coordinate, analyze and validate billing data integrity to ensure implementation and ongoing maintenance of custom solutions and contract compliance, while protecting company revenue
- Analyze requests, examine problems, determine and initiate the required actions to resolve them. This includes providing direction and recommendations to internal and external clients
- Analyze, validate and consolidate data into service packages for different products, services and systems to produce customer billing in accordance with contractual billing requirements
- Adapt invoicing solutions to the complexity of customers and in accordance with their constant changing needs
- Ensure that billing deadlines are met
- Handle complex and unique situations, manage billing requests, produce reports and ensure the resolution of complaints or disputes, including escalations
- Provide support on customized billing solutions to internal and external clients
- Collaboration on various projects
- Participate in process improvement activities related to billing products and services
- Analyze, suggest, adapt billing solutions according to the complexity of the customers in accordance with their needs and participate in the automation of billing solutions in collaboration with internal teams

**Essential Qualifications**:

- MS Excel intermediate level (Pivot Tables, V Lookups, etc.)
- Bilingualism required: Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position
- Ability to work in collaboration and partnership with various internal teams
- Excellent leadership and good decision-making skills
- Ability to communicate effectively verbally and written with clients, internal teams with respect and professionalism
- Resourcefulness, autonomy, reliability and professionalism
- Good sense of organization and ability to manage time and priorities
- Ability to manage multiple requests under tight deadlines
- Enthusiasm and positive attitude
- Ability to adapt to changes
- Attention to details
- Strong work ethic/discipline and integrity
- Ability to manage stress and deal with ambiguity
- Ability to work with mínimal supervision

**Preferred Qualifications**
- Strong billing experience
- Good knowledge of Bell products and services for business customers

**Working Conditions**
- Business hours: Monday to Friday 8h - 16h30

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Regular - Full Time
**Job Location**:Canada : Quebec : Verdun
**Flexible work profile**:Remote
**Application Deadline**:06/30/2023

Created: Canada, QC, Verdun

**Bell, one of **Canada's Top 100 Employers.



  • Quebec City, Canada Bell Canada Full time

    Req Id: 409115 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...


  • Quebec City, Canada Northbridge Financial Corporation Full time

    We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a...


  • Quebec City, Canada Bell Full time

    Req Id: 416678 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...


  • Quebec City, Canada Bell Canada Full time

    Req Id: 411670 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...


  • Quebec City, Canada BrandSafway Full time

    Billing & Collections Specialist Summary **Title**: Billing & Collections Specialist **ID**: 247867 **Location**: Quebec, CAN **Job Function**: Finance Description At AlumaSafway, a BrandSafway company, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. If your seeking a...


  • Quebec City, Canada DC UNDER CAR SOLUTIONS Full time

    We are looking for motivated and passionate Customer Service Representatives that want to make a difference! Looking for full time schedules, Monday to Friday. Please review the following info for more details! **Customer Service Representative Job Responsibilities**: - Serves customers by providing product and service information and resolving product and...


  • Quebec City, Canada Moneris Solutions Full time

    UEAT est une entreprise dynamique située dans la ville de Québec, au Québec, qui révolutionne l’industrie de la restauration au Canada grâce à des solutions de commande en ligne et libre-service. Sa mission est de simplifier la vie des restaurateurs à travers le Canada. Joignez-vous à cette aventure et participez à la transformation numérique de...

  • Billing Analyst

    2 weeks ago


    Quebec City, Canada Dealer Inspire Full time

    **Be essential at Cars Commerce Canada**: No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values. We like to say we **Rise Together **- putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the...


  • Quebec City, Canada UniFirst Full time

    Bilingual Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase existing account sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth...


  • Quebec City, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...

  • Billing Agent

    2 months ago


    Quebec City, Canada C.A.T. inc. Full time

    Full Time - Quebec - Posted 6 mins ago Billing Agent Job description **Role**: - Prepare the invoices for C.A.T. and C.A.T. Global inc. - Work with collection agents to ensure accurate billing - Send invoices to customers - Scan and index different documents (proofs of delivery, etc.) - Communicate with the sales and operations departments for any...


  • Quebec City, Canada EightSix Network Full time

    Job Description " Company Description For over 40 years, Rothenberg Wealth Management has been one of Canada's leading independent financial services brokers providing financial advice and solutions to thousands of individuals across the country. Rothenberg means local expertise, national presence, and international resources to give you access to...

  • Billing Specialist

    2 days ago


    Quebec City, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The opportunity: Are you a talented and proven leader who motivates teams and provides exceptional customer service? As part of an invoicing/collection expertise...


  • Quebec City, Canada accesso Full time

    **Position Overview**: Do you love tech, but have a passion for people too ? We are seeking an experienced **Client Solutions Specialist **who** **will work as part of a team to support the daily needs for our clients. As part of our **_accesso_**®_ _Group, you'll contribute to helping our clients sell more, streamline operations, drive revenue and improve...


  • Quebec Province, Canada Foss National Leasing Ltd. Full time

    Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers. We are seeking an enthusiastic,...


  • Quebec City, Canada C.A.T. inc. Full time

    Full Time - Quebec - Posted 1 hour ago C.A.T. North America, founded in 1978, is a premier trucking company servicing North America with nine divisions and over 25 terminals. Our transportation solutions cover a broad range of needs, including intra-Canada, US-Canada cross-border, US domestic, and Mexico North and Southbound. With a fleet of 1600 power...

  • Billing Analyst Ccc

    2 weeks ago


    Quebec City, Canada Cars Commerce Full time

    **Be essential at Cars Commerce**: No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values. We like to say we **Rise Together **- putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to...


  • Quebec City, Canada Fisher & Paykel Healthcare Full time

    Driven by a strong sense of purpose, Fisher & Paykel Healthcare works to improve patient care and outcomes through inspired and world-leading healthcare solutions. We have manufacturing locations in New Zealand and Mexico, and sales offices and distributors operating in over 120 countries worldwide. Our largest sales office is in Irvine, California. We are...


  • Quebec City, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a WFH Customer Service Representative/Collector to join our motivated and growing family starting March 1st, 2023. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. Home Office Equipment Requirements: - Equipment will be provided by the company - High-speed internet with...


  • Quebec City, Canada BMO Financial Group Full time

    8400 boul Henri-Bourassa, #100 Quebec Quebec,G1G 4E2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...