Service Representative
3 weeks ago
**At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation**
**Responsibilities**:
- Good knowledge of Electric Power Equipment
- Uses a great deal of analytical skills and makes decisions on complex and technical issues.
- Is able to build customer relationships and makes recommendation to customers with regards to equipment performance.
- Performs field activities including trouble shooting and repair of existing & legacy equipment, assembly, installation, testing, commissioning and start-up of new Power equipment
- Works in collaboration with other departments (sales, marketing and engineering) and bring Field Service expertise.
- Acts as a mentor towards other Field Service Employees.
- Handles post commissioning warranty activities
- Reviews, interprets and comments on technical specifications prior to starting work
- Recommends technical strategy and resolve technical problems
- Participates in department administrative tasks
- Follows scheduling and administrative procedures
- Participates in technical training
- Prepare technical reports following site work
Your background
- Proven Leadership
- Basic principles of public relations.
- Ability to:
- Prepare technical comprehensive written reports, letters, and other correspondence.
- Understand engineering specifications and plans;
- Understand and interpret, with assistance, applicable laws and regulations
- Understand and carry out oral and written instructions;
- Establish and maintain effective relationships with those contacted in the course of work.
- Work under challenging conditions; able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites. This may include some longer term work assignments at customer sites.
- Must provide proof of and maintain a driving record acceptable to the department's insurance carrier.
- Must maintain a valid passport for international travel.
- Safety minded and proven safe work record
- Self-motivated and ability to work in a team environment as well as autonomously (as required)
- Excellent communication skills - written and oral - in both French and English
- See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking
More about us
**Publication date**:
2023-02-07
**Reference Number**:
CA54641352_E1
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