Technical Service Representative

3 weeks ago

Québec, Quebec, Canada Xerox Canada Ltd. Full time
Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.

Technical Service Representative (On-site dedicated and/or on the road)

Workplaces: Quebec Region


Job Description:

The incumbent is responsible for diagnosing and repairing equipment issues, modifications, installations, and equipment removal within a specified geographic area or on a dedicated site. They will carry out planned activities as required. The individual will have developed and acquired the necessary skills in product knowledge, problem-solving, and customer management skills through successful completion of formal training programs, both in classroom and on-the-job, enabling them to meet expected service levels. The products initially supported will include the monochrome and color Production product suite with accompanying software suites.

Primary Responsibilities:

  • Resolve service issues within the assigned Production product range
  • Complete required reports and records accurately and in a timely manner
  • Adhere to team and product call processes
  • Adhere to product escalation process
  • Plan and install mandatory and optional upgrades
  • Manage and maintain inventories of both vehicle and dedicated client assets
  • Communicate effectively with Xerox customers and employees
  • Successfully complete required Xerox training programs
  • Demonstrate proper upkeep and maintenance of Xerox properties
  • Represent Xerox professionally to clients
  • Work and communicate effectively within a large workgroup


Qualifications:

  • Canadian citizenship
  • Mandatory spoken language: French and ability to read in English
  • Hold a valid driver's license
  • Skills in mechanical, computer, and electronic repair
  • Previous technical competence with Xerox products (an asset)
  • Ability to work without supervision and autonomously
  • Ability to work in a team
  • Successfully pass security and criminal background checks
  • Proficiency with various Windows operating system software
  • Proficiency with various Microsoft Office products
  • Basic network connectivity skills and troubleshooting
  • Demonstrated skills in using Xerox laptop applications
  • In-depth knowledge of computer basics (PC hardware/software, printing languages, operating systems, desktop applications, network management, network protocols, etc.)
  • Detailed knowledge of the xerographic process, color printing theory, and various printing technologies currently available on the market.
  • Strong customer orientation with a commitment to delivering results
  • Minimum ability to handle multiple tasks
  • Minimum ability to use and manage multiple online tools and resources.

Job conditions:

  • Permanent, Full-time at 37.5hrs per week
  • Salary offered: Depending on experience and competency
  • Travel: Yes, 25% of the time
  • Company vehicle and tools provided
  • Comprehensive range of benefits

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