Customer Care Coordinator

6 months ago

Toronto, Canada Brookfield Properties Full time

Location

Toronto - 3381 Steeles Avenue East, Suite 100

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind - to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

Learn more


If you're ready to be a part of our team, we encourage you to apply.

**Job Description**:
Your Team

The Customer Care Coordinator will join our Toronto team, providing customer service support to the region by obtaining, analyzing and verifying the accuracy of order information in a timely manner. They will initiate and/or implement corrective action for homeowner inquiries and Home Orientations as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. They will prepare customer service summary reports and co-ordinate the handling of difficult and/or unusual situations.

Your Key Deliverables- Answer all incoming telephone calls,-
- All necessary data entry to Newstar, including all deficiency assessments,- Ongoing Newstar current and accurate database management,- Keep all lot files orderly and current- Log all relevant and important homeowner interaction/notes,- Prepare inter-office mail for Managers,- Meet all necessary Tarion deadlines,- Manage Technician's schedule(s),- Set-up and coordinate Home Orientation and service appointments with homeowners and trades,-
- Monitor, and follow-up on, completion of work orders toward resolution,- Regular communication with Technician(s), Managers, Construction team, homeowners, and trades,- Communication with Tarion representatives, when required,- Compile and send all reports per requirements,- Author and disseminate correspondence, as required, to homeowners, trades and Managers, etc.,- Utilize Newstar, MS Office and Tarion's Construction Performance Guidelines and Tarion’s Builder Link toward resolution of homeowner warrantable deficiencies,- Attend all necessary meetings,- Some travel to communities may be required.

Must Haves- 3+ years prior progressive customer service experience,- Strong capacity for building and maintaining harmonious relationships, both internal and external,- Proficient in MS Office (Outlook, Word and Excel),- Excellent interpersonal and communication skills, both verbal and written,- Excellent sense of priorities and ability to handle multiple tasks,- Ability to multi-task very well,- Team player with effective, active listening skills,- Strong time-management skills.

Nice to Haves- 1 Year Residential Construction experience,- Knowledge of Tarion and the Construction Performance Guidelines.

Your Opportunity

We are proud to offer our employees what they value most:
- Competitive compensation- Excellent extended medical, dental and vision benefits beginning day 1- RRSP program, contributions begins day 1- Career development programs- Paid Volunteer Hours- Paid parental leave- Family planning assistance including IVF, surrogacy and adoptions options- Wellness and mental health resources- Pet insurance offering- A culture based on our values of Passion, Integrity and Community

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

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